Patient Financial Associate 1, ED Patient Access - SMH, $1000 Bonus, FT, 7A-7:30P

About the role

Applies only to Emergency Department and BOS Digital Registration.

Responsibilities

• Completes varied duties to support the revenue cycle, compliance, and patient experience by accurately and efficiently completing tasks in areas of registration, financial screening, verification, and patient throughput.
• Maintains a close working relationship with all members of the clinical team to ensure a seamless and positive experience for both patients and caregivers.
• Works as needed on weekends, holidays, and during disastrous events.
• Presents and explains legal, ethical, and compliance-related documents to patients at the time of registration.
• Practices Baptist Health’s philosophy of service excellence, providing professional, compassionate, and friendly service to patients of all ages, families, employees, physicians, and community members.

Qualifications

• Associates Degree preferred.
• Complete and pass the Patient Access training course.
• Ability to work in a fast-paced public health setting or Revenue Cycle setting with demonstrated experience in payment collection, such as billing, sales, and collection/Customer Service.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.
• Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, etc.
• Understanding of insurance contracts, collections, authorizations and pre-certifications, Microsoft Office products, and EMR applications, etc.
• Knowledge of medical terminology.
• Bilingual English, Spanish/Creole preferred.

Benefits

At Baptist Health, we’re committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a “grow our own” philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including:

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Pay

Estimated pay range for this position is $17.27 - $21.93 / hour depending on experience.