Financial Center Supervisor

Fulton Bank · Easton, PA · 2 wk ago

On-siteCustomer Service$24.81–$41.35/hrFull-time

About the role

This is a full-time career opportunity (approximately 40 hours per week) based out of our Forks Township financial center in Easton, PA (Northampton County). Must be available to be scheduled around branch operation hours (no Sundays). Responsible for providing an exceptional financial center customer experience by handling every customer need from service to sales with passion and enthusiasm. Focus on customer-centric conversations to deepen relationships and be a trusted advisor. Be a role model and leader in the center. Oversee financial center operations while adhering to all compliance and risk policies and procedures. Coach and mentor team members to ensure team and individual goals are achieved.

Responsibilities

Drive proactive sales conversations by engaging in outbound calls, handling inbound contact center inquiries, scheduling appointments, and actively engaging customers in the lobby with a goal of identifying sales opportunities and converting them into tangible outcomes.
Maintaining sound risk and compliance practices by ensuring the Financial Center operates within the parameters of applicable regulations and company policies. Play a key role in managing risk by ensuring the team's adherence to regulatory standards while exercising sound judgment within established parameters.
Utilize the CRM (Customer Relationship Management) system and other resources to foster relationship-building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships. Advance personal knowledge of sales techniques while developing team members to have the same CRM knowledge, usage, and adoption.
Contribute to teambuilding and performance excellence in the financial center by collaborating closely with the Financial Center Manager, to assist in building and nurturing a high-performing team. This includes participating in the selection of top talent, facilitating seamless onboarding, providing ongoing coaching, and managing performance to achieve optimal results.
Actively participate in off-site networking events and community initiatives that will bolster our brand presence and strengthen ties within the local community, driving business growth opportunities.

Education

High School Diploma or equivalent. (Required)
Bachelor Degree or the equivalent experience. Specialty: business or other related. (Preferred)

Experience

3 or more years related business or sales experience. (Required)
1 or more years supervisor or team leader. (Preferred)

Skills

Proactive and result oriented (Required)
Highly collaborative with Fulton partners and other team members (Required)
Excellent communication skills and ability to have needs-based conversations (Required)

Pay

The hourly rate for this position is $24.81 - $41.35. This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Benefits

Additionally, as part of our Total Rewards program, Fulton Bank offers a comprehensive benefits package to those who qualify. This includes medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about your potential eligibility for these programs, please visit Benefits & Wellness | Fulton Bank.

Schedule

Full-time career opportunity (approximately 40 hours per week). Must be available to be scheduled around branch operation hours (no Sundays).

This position may require incumbent to be registered in the Nationwide Mortgage Licensing System and Registry. Incumbents who are required to register will be notified in writing.