Financial Center Supervisor

About the role

This is a full-time career opportunity (approximately 40 hours per week) based out of our Elmer, NJ financial center at 25 N Main Street. Must be available to be scheduled around branch operation hours (no Sundays).

Responsibilities

• Provide an exceptional financial center customer experience by handling every customer need from service to sales with passion and enthusiasm.
• Focus on customer-centric conversations to deepen relationships and be a trusted advisor.
• Be a role model and leader in the center.
• Oversee financial center operations while adhering to all compliance and risk policies and procedures.
• Coach and mentor team members to ensure team and individual goals are achieved.
• Drive proactive sales conversations by engaging in outbound calls, handling inbound contact center inquiries, scheduling appointments, and actively engaging customers in the lobby with a goal of identifying sales opportunities and converting them into tangible outcomes.
• Maintain sound risk and compliance practices by ensuring the financial center operates within the parameters of applicable regulations and company policies.
• Utilize the CRM (Customer Relationship Management) system and other resources to foster relationship-building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships.
• Advance personal knowledge of sales techniques while developing team members to have the same CRM knowledge, usage, and adoption.
• Contribute to teambuilding and performance excellence in the financial center by collaborating closely with the Financial Center Manager, to assist in building and nurturing a high-performing team. This includes participating in the selection of top talent, facilitating seamless onboarding, providing ongoing coaching, and managing performance to achieve optimal results.
• Actively participate in off-site networking events and community initiatives that will bolster our brand presence and strengthen ties within the local community, driving business growth opportunities.

Requirements

• High School Diploma or equivalent.
• Bachelor's Degree or the equivalent experience.
• 3 or more years related business or sales experience.
• 1 or more years supervisor or team leader.
• Proactive and result oriented.
• Highly collaborative with Fulton partners and other team members.
• Excellent communication skills and ability to have needs-based conversations.

Qualifications

• Education: High School Diploma or equivalent.
• Specialty: Not applicable at this level.

Skills

• Knowledge, Skills, And Abilities: Proactive and result oriented (Required); Highly collaborative with Fulton partners and other team members (Required); Excellent communication skills and ability to have needs-based conversations (Required).

Benefits

• Comprehensive benefits package including medical plans with prescription drug coverage; flexible spending account or health savings account depending on the medical plan chosen; dental and vision insurance; life insurance; 401(k) program with employer match and Employee Stock Purchase Plan; paid time off programs including holiday pay and paid volunteer time; disability insurance coverage and maternity and parental leave; adoption assistance; educational assistance and a robust wellness program with financial incentives.

Pay

The hourly rate for this position is $24.81 - $41.35.

Schedule

This is a full-time career opportunity (approximately 40 hours per week) based out of our Elmer, NJ financial center at 25 N Main Street. Must be available to be scheduled around branch operation hours (no Sundays).