Financial Center Supervisor

About the role

This is a full-time career opportunity based out of our Clarksville, MD financial center. Must be available to be scheduled around branch operation hours (no Sundays).

Responsibilities

• Provide an exceptional financial center customer experience by handling every customer need from service to sales with passion and enthusiasm
• Focus on customer-centric conversations to deepen relationships and be a trusted advisor
• Be a role model and leader in the center
• Oversee financial center operations while adhering to all compliance and risk policies and procedures
• Coach and mentor team members to ensure team and individual goals are achieved
• Drive proactive sales conversations by engaging in outbound calls, handling inbound contact center inquiries, scheduling appointments, and actively engaging customers in the lobby with a goal of identifying sales opportunities and converting them into tangible outcomes
• Maintain sound risk and compliance practices by ensuring the financial center operates within the parameters of applicable regulations and company policies
• Play a key role in managing risk by ensuring the team's adherence to regulatory standards while exercising sound judgment within established parameters
• Utilize the CRM system and other resources to foster relationship-building conversations with customers and ensure a consistent approach to new customer onboarding and expanding existing relationships
• Advance personal knowledge of sales techniques while developing team members to have the same CRM knowledge, usage, and adoption
• Contribute to teambuilding and performance excellence in the financial center by collaborating closely with the Financial Center Manager to assist in building and nurturing a high-performing team, including participating in the selection of top talent, facilitating seamless onboarding, providing ongoing coaching, and managing performance to achieve optimal results
• Actively participate in off-site networking events and community initiatives that will bolster our brand presence and strengthen ties within the local community, driving business growth opportunities
• May serve as a Notary Public for their financial center

Qualifications

• High School Diploma or equivalent (Required)
• Bachelor's Degree in Business or other applicable discipline (Preferred)
• 3 or more years related business or sales experience (Required)
• 1 or more years supervisor or team leader experience (Preferred)
• Proactive and result oriented (Required)
• Highly collaborative with Fulton partners and other team members (Required)
• Excellent communication skills and ability to have needs-based conversations (Required)

Pay

The hourly rate for this position is $24.81 - $41.35. This job is eligible to participate in a short-term incentive compensation plan subject to individual and company performance.

Benefits

Fulton Bank offers a comprehensive benefits package to those who qualify, including:

• Medical plans with prescription drug coverage
• Flexible spending account or health savings account depending on the medical plan chosen
• Dental and vision insurance
• Life insurance
• 401(k) program with employer match and Employee Stock Purchase Plan
• Paid time off programs including holiday pay and paid volunteer time
• Disability insurance coverage and maternity and parental leave
• Adoption assistance
• Educational assistance
• Robust wellness program with financial incentives