Financial Center Manager - Knoxville, TN

About the role

This position is part of a comprehensive, customized on-boarding and education program that includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. The role prepares successful candidates for a Financial Center Manager position through a robust learning approach. After completing the training program, the FCMA will be placed in a Financial Center.

Responsibilities

• Complete the FCMA roadmap and all onboarding activities, including Consultative Selling Skills Certification.
• Deepen Consumer and Small Business customer relationships by providing a memorable customer experience.
• Gain and maintain working knowledge of Fifth Third's products, services, processes, and internal resources to guide and lead the team.
• Master the consultative sales process to proactively identify customer financial needs and recommend appropriate solutions.
• Develop an integrated book of business strategy ensuring all customers receive a Financial Needs Assessment (FNA) and are assigned to the best banker for ongoing support.
• Source, develop, coach, and lead a team that reinforces Fifth Third’s Core Values and business strategies.
• Cultivate a One Bank culture that proactively collaborates with business partners.
• Participate in community-benefit activities.
• Adhere to the Bancorp Code of Business Conduct and Ethics and other related policies and procedures, modeling ethical behavior.
• Assist in providing employees with timely, candid, and constructive feedback; develop employees to their full potential and provide growth opportunities.
• Perform additional duties as assigned.

Requirements

• College degree or two (2) or more years of leadership experience in a sales environment.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Capable of analyzing credit and financial information.
• Ability to successfully execute and coach sales activities.
• Exhibits business acumen and demonstrated ability in making sound decisions.
• S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.

Working Conditions

• Normal office environment.
• Extended viewing of computer screens.
• Periodic travel within the Bancorp footprint to attend meetings and/or training.

Benefits

Fifth Third offers comprehensive benefits and differentiated compensation to support employees' physical, financial, emotional, and social well-being. More details can be found on the 53.com Careers page.

Pay

The base salary for this position reflects the range of salary levels for all roles within this pay grade across the U.S. Individual salaries will vary based on factors such as role, relevant skillset, experience, education, and geographic location.

Location: Knoxville, Tennessee 37919