Financial Center Manager III

About the role

We're a dynamic regional community bank dedicated to bringing passion and customer focus to the business. Our mission is to empower our associates to be trusted advisors while providing them with the resources of a traditional bank supported by cutting-edge technology.

Responsibilities

• Manages all goal attainment, service, marketing and operations of the banking center
• Demonstrate and educate associates to share the bank's full scope of resources, including traditional in-branch services, digital capabilities, and business partner resources
• Meet regularly with staff regarding time management, communication skills, goal progress, regular business, bank security, and operational policies to build employees' confidence, competency, and efficiency
• Recruit, train, develop, evaluate, and coach staff to ensure expectations for their positions are met
• Ensure that personal, associates, and branch goals are met by providing valued solutions and recommendations uncovered through a needs-based philosophy
• Lead a partner-centric team that works with small business, corporate, and institutional partners, and mortgage and financial advisors
• Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch's consumer loan portfolio; coach staff to sell and handle consumer loan requests in an effective manner
• Grow existing and develop new small business banking relationships within the market through outside client-facing activity
• Maintain a high level of client satisfaction by retaining and developing highly engaged associates
• Ensure all departmental documents and activities are performed in compliance with applicable laws, regulations, policies, and procedures as applicable to this position, including completion of required compliance training
• Process customer requests and transactions in a positive, accurate, and professional manner while engaging in a genuine conversation to help identify needs and recommend solutions
• Perform other duties and responsibilities as assigned

Qualifications

• HS Diploma/GED and BS/BA degree preferred or equivalent work experience
• Two to four years management experience
• This position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or obtain an NMLS license after employment. Please refer to this link for more information
• Computer Skills: MS Office programs
• Understand and utilize social media platforms to help share brand awareness and obtain market knowledge