Financial Center Manager II (Edgewood)

About the role

The Financial Center Manager II will be responsible for the achievement of specified banking center and banking center staff performance goals, on-going achievement, profitability, deposit and loan growth, and fee income. The FCM will build, develop and lead a team that is focused on providing clients with an exceptional client experience by presenting financial solutions to meet the clients’ needs.

Responsibilities

• Build, develop, and lead a team that is focused on providing clients with an exceptional client experience and deepening relationships through service and client service follow up.
• Model the way for peers and coworkers aligned with First Financial's Mission and Values.
• Maintain a banking center environment and commitment to exceptional client experience to foster client loyalty and relationship development.
• Ensure that banking center performance goals are met or exceeded, within their respective branch and supporting the overall goals of the District and Region.
• Foster an inclusive and team-oriented environment, leading communication efforts and team collaboration at every level.
• Develop and lead a team who is knowledgeable in bank products, processes, policies and procedures, and willing to help each other and other teams in the District.
• Create a team-oriented environment and will foster associate satisfaction through coaching, career development and support.
• Build and maintain strong community alliances and integrate into the communities they serve.
• Act as a mentor for onboarding new associates within their specified market.
• Drive new client acquisition, retention and growth of client relationships, as well as growing non-interest revenue.
• Engage in coaching and recognition. Update team members on progress towards goals.
• Develop strong business relationships with key partners focusing on deepening client relationships, finding new opportunities, and sharing client relationships, making needed introductions/referrals.
• Manage the day-to-day activities that align with The First Financial Bank Experience (FFB Experience).
• Ensure that all associates are delivering a quality client experience. Deepen and expand relationships of clients. Actively manage the onboarding of clients. Lead the daily huddles and team meetings.
• Absorb and actively manage the onboarding of new associates who align with the First Financial Bank/FOCUS culture and be a continued resource to that associate to promote engagement.
• Assist District Leader and Retail Regional President with interviewing prospective candidates.
• Ensure all associates actively manage their respective client relationships.
• Develop associates through observational coaching, joint sales calls, and utilization of the coaching model.
• (R.O.P.E.) Maintain all operational and risk management standards.
• Assist District Leader with facilitation of conference calls and leading of team meetings and District/Region communication.
• Act as a liaison between peers, the District Leader, and Retail Regional President, supporting and delivering on retail-wide initiatives, communication, and engagement.

Requirements

• 2-4 years of demonstrated leadership of coaching, management, leadership and/or mentoring in a retail environment.
• 2-4 years demonstrated prior success with multiple sales leadership processes and execution.
• 2-4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• 2-4 years demonstrated prior success with achievement of performance goals.
• Must have working knowledge of banking policies and procedures.
• High school diploma or general education degree (GED) required.
• Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.

Qualifications

• Must have a high school diploma or equivalent.
• Must have a minimum of 2-4 years of experience in a retail banking environment.
• Must have a minimum of 2-4 years of experience in coaching, management, leadership, and mentoring.
• Must have a minimum of 2-4 years of experience in sales and service with a focus on achieving sales and service goals.
• Must have a minimum of 2-4 years of experience in achieving performance goals.
• Must have a working knowledge of banking policies and procedures.
• Preferred to have an associate’s or bachelor’s degree in banking or a related field.

Skills

• Leadership skills
• Team management
• Client relationship management
• Financial product knowledge
• Compliance and regulatory knowledge
• Communication and interpersonal skills
• Coaching and mentoring skills
• Community engagement
• Business development
• Customer service
• Productivity and goal setting
• Operational and risk management

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.

Pay

Pay Range: $52,000.00 - $67,000.00

Schedule

Typically the Financial Center Manager III is only responsible for leading a single office.