Financial Center Manager II (Brecksville)

About the role

The Financial Center Manager II will be responsible for the achievement of specified banking center and banking center staff performance goals, on-going achievement, profitability, deposit and loan growth, and fee income. The FCM will build, develop and lead a team that is focused on providing clients with an exceptional client experience by presenting financial solutions to meet the clients’ needs.

Responsibilities

• Build, develop, and lead a team that is focused on providing clients with an exceptional client experience and deepening relationships through service and client service follow up.
• Model the way for peers and coworkers aligned with First Financial's Mission and Values.
• Maintain a banking center environment and commitment to exceptional client experience to foster client loyalty and relationship development.
• Ensure that banking center performance goals are met or exceeded, within their respective branch and supporting the overall goals of the District and Region.
• Foster an inclusive and team-oriented environment, leading communication efforts and team collaboration at every level.
• Develop and lead a team who is knowledgeable in bank products, processes, policies and procedures, and willing to help each other and other teams in the District.
• Create a team-oriented environment and will foster associate satisfaction through coaching, career development and support.
• Build and maintain strong community alliances and integrate into the communities they serve.
• Act as a mentor for onboarding new associates within their specified market.
• Drive new client acquisition, retention and growth of client relationships, as well as growing non-interest revenue.
• Engage in coaching and recognition. Update team members on progress towards goals.
• Develop strong business relationships with key partners focusing on deepening client relationships, finding new opportunities, and sharing client relationships, making needed introductions/referrals.
• Manage the day-to-day activities that align with The First Financial Bank Experience (FFB Experience).
• Lead the daily huddles and team meetings.
• Attract new associates who align with the First Financial Bank/FOCUS culture and be a continued resource to that associate to promote engagement.
• Aid in the recruitment process by assisting District Leader and Retail Regional President with interviewing prospective candidates.
• Ensure all associates actively manage their respective client relationships.
• Develop associates through observational coaching, joint sales calls, and utilization of the coaching model.
• (R.O.P.E.) Maintain all operational and risk management standards.
• Assist District Leader with facilitation of conference calls and leading of team meetings and District/Region communication.
• Act as a liaison between peers, the District Leader, and Retail Regional President, supporting and delivering on retail-wide initiatives, communication, and engagement.

Requirements

• 2-4 years of demonstrated leadership of coaching, management, leadership and/or mentoring in a retail environment.
• 2-4 years demonstrated prior success with multiple sales leadership processes and execution.
• 2-4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• 2-4 years demonstrated prior success with achievement of performance goals.
• Must have working knowledge of banking policies and procedures.
• High school diploma or general education degree (GED) required.
• Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.

Qualifications

• Minimum 2-4 years of related experience and/or training.

Skills

• Working knowledge of banking policies and procedures.

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.

Pay

Pay Range: $52,000 - $67,000/yearly

Schedule

N/A