Financial Center Manager II (Deerfield)

About the role

The Financial Center Manager II will be responsible for the achievement of specified banking center and banking center staff performance goals, on-going achievement, profitability, deposit and loan growth, and fee income. The FCM will build, develop and lead a team that is focused on providing clients with an exceptional client experience by presenting financial solutions to meet the clients’ needs. By focusing on the client, doing the right thing, and striving to make a difference, the team will build long-lasting client relationships. The FCM is accountable for driving new client acquisition, retention and growth of client relationships, as well as growing non-interest revenue.

Responsibilities

• Build, develop, and lead a team that is focused on providing clients with an exceptional client experience and deepening relationships through service and client service follow up.
• Model the way for peers and coworkers aligned with First Financial's Mission and Values.
• Maintain a banking center environment and commitment to exceptional client experience to foster client loyalty and relationship development.
• Ensure that banking center performance goals are met or exceeded, within their respective branch and supporting the overall goals of the District and Region.
• Foster an inclusive and team-oriented environment, leading communication efforts and team collaboration at every level.
• Develop and lead a team who is knowledgeable in bank products, processes, policies and procedures, and willing to help each other and other teams in the District.
• Create a team-oriented environment and will foster associate satisfaction through coaching, career development and support.
• Build and maintain strong community alliances and integrate into the communities they serve.
• Act as a mentor for onboarding new associates within their specified market.
• Adhere to all compliance and regulatory procedures including, but not limited to: BSA, Check 21, CIP, CRA, HMDA, Reg B, Reg D, Reg E, Reg CC, Truth in Savings, Privacy Compliance and the Patriot Act.

Requirements

• 2-4 years of demonstrated leadership of coaching, management, leadership and/or mentoring in a retail environment.
• 2-4 years demonstrated prior success with multiple sales leadership processes and execution.
• 2-4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• 2-4 years demonstrated prior success with achievement of performance goals.
• Must have working knowledge of banking policies and procedures.
• High school diploma or general education degree (GED) required.
• Associate’s or Bachelor’s degree and/or equivalent banking work experience preferred.

Qualifications

• Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job

• 2-4 years of demonstrated leadership of coaching, management, leadership and/or mentoring in a retail environment.
• 2-4 years demonstrated prior success with multiple sales leadership processes and execution.
• 2-4 years of personal experience in sales and service with previous success in achieving sales and service goals in a retail environment.
• 2-4 years demonstrated prior success with achievement of performance goals.
• Must have working knowledge of banking policies and procedures.

Skills

• Working knowledge of banking policies and procedures.

Benefits

We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our Benefits Guide.

Pay

Pay Range $52,000- $67,000/year

Schedule

Typically the Financial Center Manager III is only responsible for leading a single office.