Financial Center Manager II

Essential Functions

• Focus on developing and coaching staff in relationship management skills.
• Ensure staff is consistently updating and reviewing the customer profile.
• Jointly conduct periodic pre-call planning sessions with each team member.
• Perform staff observations of customer interactions including phone conversations and voice messages.
• Conduct assigned coaching sessions with each team member monthly.
• Schedule time for team members to make onboarding and outreach calls monthly.
• Implements a culture of building the bank on relationships.
• Strong communication skills including speaking to small or large groups whether inside or outside the organization.
• Able to multitask and work in a fast-paced environment; can cope with change and shift gears easily.
• Responsible for managing multiple direct reports.
• Manage Small Business Loan Portfolio.
• Duties may vary due to location, and this list may not be all inclusive.

Qualifications

• Standard working knowledge of computer equipment including PC with multiple screens, multiple non-integrated banking systems, fax, internet, phone, scanning, copying and Microsoft® applications including word, excel, power point, outlook and accessories.
• Knowledgeable of bank products, services, business practices, trends, and information affecting industries.
• Mindful of competition and aware of current strategies and tactics in the marketplace.
• Certification or higher secondary degree in a similar or related field of study.
• 2 years previous retail bank management.
• Extended hours sitting and performing computer tasks may be required.
• Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank.

Benefits

• Four Medical Plan Offerings to choose from
• Employer HSA Contributions (Coverage/Plan exclusions)
• Employer Provided Life Insurance Policy
• Annual Health Incentive
• Annual Wellness Reimbursement
• Tuition Reimbursement program
• Generous Match 401k Retirement Plan
• Paid Sick Leave
• Paid Vacation Leave
• 11 Paid Holidays based on the Federal Reserve Calendar