Financial Center Manager II

We're committed to bringing passion and customer focus to the business. Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to be trusted advisors while providing them with the resources of a traditional bank supported by cutting-edge technology. We are passionate about guiding our customers through each financial life stage and understand they desire and deserve choices on how they wish to bank.

Responsibilities

• Manage all goal attainment, service, marketing, and operations of the banking center.
• Demonstrate and educate associates to share the bank’s full scope of resources, including traditional in-branch services, digital capabilities, and business partner resources.
• Meet regularly with staff regarding time management, communication skills, goal progress, business operations, bank security, and operational policies to build employees’ confidence, competency, and efficiency.
• Recruit, train, develop, evaluate, and coach staff to ensure expectations for their positions are met.
• Ensure personal, associates, and branch goals are met by providing valued solutions and recommendations uncovered through a needs-based philosophy.
• Lead a partner-centric team that works with small business, corporate and institutional partners, mortgage, and financial advisors.
• Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch(es)’ consumer loan portfolio(s); coach staff(s) to sell and handle consumer loan requests effectively.
• Grow existing and develop new small business banking relationships within the market through outside client-facing activity.
• Maintain a high level of client satisfaction by retaining and developing highly engaged associates.
• Ensure all departmental documents and activities comply with applicable laws, regulations, policies, and procedures, including completion of required compliance training.
• Process customer requests and transactions in a positive, accurate, and professional manner while engaging in genuine conversations to help identify needs and recommend solutions.
• Perform other duties and responsibilities as assigned.

Requirements

• HS Diploma/GED; BS/BA degree preferred or equivalent work experience.
• Two to four years of management experience.
• This position requires registration with the National Mortgage Licensing System and Registry (NMLS) and/or obtaining an NMLS license after employment.

Skills

• Ability to share and disseminate information in a consistent and impactful manner.
• Ability to manage and lead an effective sales process while supporting excellent customer service.
• Embrace and positively lead a group through the ever-evolving and fast-paced banking environment.
• Ability to effectively motivate and present information in one-on-one and small group situations to customers, clients, and other employees.
• Proficiency in MS Office programs.
• Understand and utilize social media platforms to help share brand awareness and obtain market knowledge.

Other Qualifications

• Occasional travel for meetings, training, bank conversion, and acquisition support (sporadic and minimal overnight and/or out-of-town).
• Ability to provide support and guidance at other banking institutions within the market.