Financial Center Manager II

About the role

Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We empower our associates to be trusted advisors while providing them with the resources of a traditional bank supported by cutting‑edge technology. As a Financial Center Manager (FCM), you will lead a team to meet the financial needs of customers through a consultative approach, deliver exceptional service, achieve defined financial metrics of revenue, loan and deposit growth, drive business development, manage expenses, and oversee the operational soundness of the banking center.

Responsibilities

• Manage all goal attainment, service, marketing and operations of the banking center.
• Demonstrate and educate associates to share the bank’s full scope of resources, including traditional in‑branch services, digital capabilities, and business‑partner resources.
• Meet regularly with staff regarding time management, communication skills, goal progress, regular business, bank security and operational policies to build employees’ confidence, competency and efficiency.
• Recruit, train, develop, evaluate and coach staff to ensure expectations for their positions are met.
• Ensure personal, associate and branch goals are met by providing valued solutions and recommendations uncovered through a needs‑based philosophy.
• Lead a partner‑centric team that works with small‑business, corporate and institutional partners, as well as mortgage and financial advisors.
• Facilitate consumer loan requests: solicit loan requests; maintain knowledge of loan policies and procedures; assist with branch consumer loan portfolios; coach staff to sell and handle consumer loan requests effectively.
• Grow existing and develop new small‑business banking relationships within the market through outside client‑facing activity.
• Maintain a high level of client satisfaction by retaining and developing highly engaged associates.
• Ensure all departmental documents and activities comply with applicable laws, regulations, policies and procedures, including completion of required compliance training.
• Process customer requests and transactions in a positive, accurate and professional manner while engaging in genuine conversation to identify needs and recommend solutions.
• Perform other duties and responsibilities as assigned.

Qualifications

• High school diploma/GED required; BS/BA degree preferred or equivalent work experience.
• Two to four years of management experience.
• Registration with the National Mortgage Licensing System and Registry (NMLS) required; obtain an NMLS license after employment if not already licensed.

Skills

• Ability to share and disseminate information in a consistent and impactful manner.
• Ability to manage and lead an effective sales process while supporting excellent customer service.
• Ability to positively lead a group through an evolving, fast‑paced banking environment.
• Ability to motivate and present information in one‑on‑one and small‑group settings to customers, clients, and employees.
• Proficiency with Microsoft Office programs.
• Understanding and utilization of social media platforms to promote brand awareness and gather market knowledge.

Other Qualifications

• Occasional travel for meetings, training, bank conversion and acquisition support (sporadic and minimal overnight and/or out‑of‑town).
• Ability to provide support and guidance to other banking institutions within the market.