Financial Center Manager

About the role

The Financial Center Manager at the Downtown Lebanon Financial Center in Lebanon, PA is responsible for leading all aspects of financial center performance, driving sales growth, and fostering a culture of success. The role involves talent development, individual and team sales performance, community engagement, operational excellence, and strategic leadership.

Responsibilities

• Drive Sales Performance
• Utilize Fulton’s sales process and CRM tool
• Cultivate meaningful relationships with customers
• Handle complex customer inquiries
• Leadership and Coaching
• Guide Financial Center employees towards goal attainment
• Mentor and coach team members
• Business Development and Community Engagement
• Build and maintain a strong network within the local community
• Engage with individuals, small businesses, and community organizations
• Participate in community activities and non-profit board/committee positions
• Operational Excellence
• Evaluate and optimize operations
• Ensure compliance with risk management initiatives and regulations
• Handle escalated customer issues professionally
• Manage and Develop Talent
• Screen and select top-notch candidates
• Assign and evaluate team work
• Monitor volume, workflow, and quality
• Manage performance and provide pay recommendations
• Strategic Leadership
• Extend beyond financial center to contribute to broader business initiatives
• Lead through organizational change
• Partner with the Commercial segment

Requirements

• Bachelor's Degree or equivalent experience
• 5+ years Banking, Financial Services, or sales experience
• 3+ years leading sales, Operations, or Risk Management experience

Qualifications

• Ability to motivate a sales team, set expectations, and drive accountability
• Small Business Banking acumen
• Collaboration skills
• Passion and enthusiasm to meet and exceed goals

Skills and Abilities

• Ability to motivate a sales team, set expectations, and drive accountability
• Small Business Banking acumen
• Collaboration skills
• Passion and enthusiasm to meet and exceed goals

Benefits

• Medical plans with prescription drug coverage
• Flexible spending account or health savings account
• Dental and vision insurance
• Life insurance
• 401(k) program with employer match and Employee Stock Purchase Plan
• Paid time off programs including holiday pay and paid volunteer time
• Disability insurance coverage and maternity and parental leave
• Adoption assistance
• Education assistance
• A robust wellness program with financial incentives

Pay

$64,700.00 - $107,900.00 annually

Schedule

N/A