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Financial Center Manager Associate-Forest/Inwood

Fifth Third Bank · Dallas, TX · 1 mo ago
FinanceFull-time

General Function

The Financial Center Manager Associate (FCMA) will participate in a comprehensive, customized onboarding and education program that includes rotations in Operations, Sales & Service, Lending, Small Business, Preferred, and Sales & Operations Management. The program provides a robust learning approach to prepare successful candidates for a Financial Center Manager role. After completing the training, the FCMA will be placed in a Financial Center.

Essential Duties & Responsibilities

  • Complete the FCMA roadmap and all onboarding activities from day one to program completion, including the Consultative Selling Skills Certification.
  • Deepen consumer and small‑business customer relationships by delivering a memorable customer experience.
  • Maintain a working knowledge of Fifth Third’s products, services, processes, and internal resources to guide and lead the team.
  • Apply the consultative sales process to identify financial needs of current or prospective customers and recommend appropriate solutions.
  • Develop an integrated book‑of‑business strategy so that all customers receive a Financial Needs Assessment (FNA) and are assigned to the best banker for ongoing support.
  • Source, develop, coach, and lead a team that reinforces core values and business strategies.
  • Cultivate a “One Bank” culture that proactively collaborates with business partners.
  • Participate in activities that benefit the communities we serve.
  • Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling expected ethical behavior.
  • Additional duties as assigned.

Supervisory Responsibilities

  • Provide employees with timely, candid, and constructive feedback; support employee development to reach full potential; create challenging growth opportunities; and recognize and reward accomplishments.

Minimum Knowledge, Skills & Abilities Required

  • College degree or two (2) or more years of leadership experience in a sales environment.
  • Ability to professionally represent Fifth Third Bank in verbal and written communication.
  • Capability to analyze credit and financial information.
  • Ability to successfully execute and coach sales activities.
  • Exhibits business acumen.
  • Demonstrated ability to make sound decisions.
  • Requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS website (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration.

Working Conditions

  • Normal office environment.
  • Extended viewing of computer screens.
  • Periodic travel within the Bancorp footprint to attend meetings and/or training.

Compensation & Benefits

The base salary for this position reflects the range of salary levels for all roles within this pay grade across the U.S.; individual salaries vary based on role, relevant skill set, experience, education, and geographic location.

Fifth Third offers comprehensive total rewards, including differentiated compensation and extensive benefits programs designed to support the physical, financial, emotional, and social well‑being of employees and their families. More details are available on the Fifth Third Careers benefits page.

Location

Dallas, Texas 75244

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