Financial Brand Branch Manager

Job Summary

Join us in building the future of finance
Moomoo's mission is to democratize finance for all. As the Store Manager of our NYC Brand Store, you will lead the most visible in-person experience for our brand—connecting investors with powerful trading tools, market insights, and financial education.

Requirements

• What You'll Do:

  • Lead Store Operations & Team Performance
  • Oversee the daily operations of the NYC Brand Store and ensure an outstanding in-person client experience
  • Lead, coach, and develop a team of financial customer experience associates to achieve sales and service targets
  • Provide ongoing training, mentorship, and performance feedback to drive team development and operational excellence
  • Build a collaborative and inclusive team culture that reflects moomoo's values
  • Drive Client Acquisition & Business Growth
  • Develop and execute sales and engagement strategies to increase store traffic, customer acquisition, and account openings
  • Build long-term client relationships through personalized engagement and financial education
  • Host or participate in in-store events, product demonstrations, and investor education sessions
  • Partner with marketing and partnership teams to support brand activations and promotional campaigns

• Deliver Exceptional Client Experience

  • Serve as the escalation point for complex customer inquiries related to equities trading, options, and brokerage services
  • Ensure customers receive accurate, timely support while maintaining a high standard of professionalism and service
  • Maintain structured client engagement strategies to deepen relationships and drive retention

• Financial Expertise & Market Education

  • Maintain deep knowledge of moomoo's products, trading tools, and investment platform
  • Stay current on market trends, economic developments, and trading strategies
  • Education customers on investment concepts, platform functionality, and trading opportunities

• Compliance & Operational Excellence

  • Ensure all marketing, sales, and customer interactions comply with FINRA, SEC, and internal regulatory policies
  • Supervise licensed activities in the store in accordance with supervisory responsibilities under FINRA regulations
  • Monitor store reporting including sales performance, client conversion metrics, and operational processes

Qualifications

• Required Qualifications:

  • Active FINRA Series 7 license and 24 license
  • 3+ years of leadership experience in financial services, brokerage, fintech, or wealth management
  • Strong understanding of equities markets, options trading, and brokerage operations
  • Demonstrated experience managing teams and delivering strong sales or service results

• Preferred Qualifications:

  • Experience in brokerage branch leadership or client-facing financial advisory roles
  • Personal trading experience and deep passion for the U.S. stock market
  • Strong presentation, communication, and client relationship management skills
  • Experience leading customer-facing teams in high-growth or fintech environments

Benefits

Base pay for a successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is $110,000-$140,000. This role is also eligible to participate in our discretionary bonus plan.

Warning about fake job posts

Please be aware of fraudulent job postings by persons not affiliated with Futu, Moomoo, or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money. All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.

Disclaimer

The above information in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Employment with Futu Holdings Limited, including all subsidiaries, is on an at-will basis. This means that either the employee or the Company may terminate the employment relationship at any time, with or without notice and with or without cause, subject to applicable law. Nothing in this job posting or description should be construed as creating an express or implied contract of employment or guarantee of employment for any specific duration. Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by applicable law.