Financial Aid Staff Assistant, Divinity School

About the role

Duke Divinity School is seeking a Financial Aid Staff Assistant to support students through the financial aid process. The ideal candidate will provide guidance, review applications, and ensure accurate financial aid packages.

Responsibilities

• Counsel prospective and current students on federal financial aid processes, institutional aid, and external funding opportunities
• Review financial aid applications and documentation, determine eligibility and financial need, and package aid according to federal, University, and Divinity School policies and deadlines
• Manage student communications by responding to phone, email, and walk-in inquiries promptly and professionally
• Ensure accuracy and timeliness of financial aid awards posted to students’ bursar accounts
• Administer key programs, including federal work-study job postings, external scholarship processing, and Divinity School institutional scholarships
• Maintain and enhance online resources, including the Divinity School’s external scholarship webpage
• Cook up with Divinity School HR, hiring departments, and Duke University Student Employment on student hiring processes
• Prepare reports and data related to financial aid programs as requested by Duke University and Duke Divinity School
• Represent the Office of Financial Aid at recruitment, yield, and admitted-student events

Requirements

• Broad knowledge of clerical and accounting principles typically acquired through two years of post-secondary education in administrative support, business, or a related field
• Three years of related clerical, administrative, or office support experience, or an equivalent combination of education and relevant experience
• Ability to manage confidential information with discretion and professionalism
• Proficiency with word processing, databases, Zoom, and PowerPoint
• Ability to work a flexible schedule, including occasional evenings and weekends during recruitment or key processing periods

Qualifications

• Bachelor’s degree preferred
• One to two years of experience in financial aid administration, admissions, student services, or a related function in higher education
• Familiarity with financial aid policies, funding sources, and regulatory compliance
• Experience using higher education systems such as PeopleSoft, Slate, or similar databases

Benefits

The Duke Divinity School offers a competitive benefits package including medical and dental care programs, retirement benefits, and a variety of family-friendly and cultural programs.

Pay

The anticipated pay range for this position is USD $18.92 to USD $28.09 per hour.

Schedule

This position is onsite, with work performed at Duke Divinity School in Durham, North Carolina.