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Jobs · Customer Service · Alabama

Financial Aid Customer Service Representative

Columbia Southern University · Orange Beach, AL · 4 wk ago
On-siteCustomer ServiceFull-time

Job Summary

Columbia Southern University is seeking a Financial Aid Customer Service Representative to join our team. This position reports to the Supervisor and works Monday through Thursday from 8:00 AM to 5:00 PM and Friday from 8:00 AM to 3:00 PM (with extended hours as needed).

About the Role

This role involves answering incoming calls and addressing all questions and concerns. Responding to rotation emails, accurately recording and posting financial aid documentation, identifying missing or incomplete information, and resolving issues through communication with students are also part of the responsibilities.

Responsibilities

  • Answers incoming calls and addresses questions/concerns.
  • Responds to rotation emails.
  • Accurately records and posts incoming financial aid documentation to student records.
  • Identifies missing or incomplete information and resolves through communication with the student.
  • Processes in-school deferments and skip-tracing, as needed.
  • Maintains Family Educational Rights and Privacy Act (FERPA) compliance while conducting all assigned duties.
  • Performs special projects and other duties as assigned.

Qualifications

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
  • Knowledge: English Language, Academic Processes, Clerical, Computer, Mathematics.
  • Skills: Critical Thinking, Reading Comprehension, Research, Interpersonal Skills, Time Management, Selective Attention (Vigilance), Attention to Detail.
  • Abilities: Written Comprehension, Written Expression, Oral Comprehension, Oral Expression.
  • Education & Experience: High school diploma or equivalent; one to three months related experience and/or training in Financial Aid or a related field.

Equipment & Software

  • Office equipment including computers, telephones, printers, faxes, and copiers.
  • Software use includes Anthology, Microsoft Word, Excel, Outlook, Blackboard, and internal database software.
  • Secure and reliable internet is required for this position.

Work Environment

  • The position is hybrid, with the option to work remotely. When working remotely, the employee should have a designated workspace free from distractions and noise.
  • When on-site, this position requires working in an office setting with the use of fluorescent lighting.
  • The noise level is generally moderate.
  • The on-site work environment is in a climate-controlled office setting, primarily sedentary, with frequent sitting, occasional walking and lifting, and frequent near-vision use for reading and computer work.

Supervisory Responsibilities

There are no supervisory responsibilities for this position.

Pay Transparency Statement

In accordance with applicable state and local pay transparency laws, applicants who reside in a jurisdiction with designated pay transparency requirements and for whom this position is available on a remote basis may be entitled to receive additional information regarding the compensation range and benefits associated with this role. Such information will be provided upon request, as required by law.

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