Financial Aid Counselor

About the role

The Financial Aid Counselor advises and counsels students and parents on all aspects of financial aid programs, eligibility, budgeting, financial planning strategies, and academic progress and share responsibility for delivering excellent customer service as a member of the financial aid team.

Responsibilities

• Advise and counsel students and parents on financial aid programs, eligibility, budgeting, financial planning strategies, and academic progress.
• Deliver excellent customer service as part of the financial aid team.

Requirements

• Bachelor’s degree.
• Work experience in customer service, counseling, or advising.
• Ability to work with and retrieve data from integrated information systems.

Benefits

• Work week: 37.5 hours.
• Winter Break: almost two weeks off.
• Paid Holidays: 13 days per year.
• Annual Leave: up to 24 days per year (max 360 hours) for Classified Staff, Non-Classified Staff, and 12‑month Faculty.
• Sick Leave: up to 18 days per year.
• Health Insurance: offered through West Virginia Public Employees Insurance Agency (PEIA) with seven health benefit plans.
• Educational/Tuition Benefits: tuition benefits for regular employees (after probationary period) and their dependent children.
• Retirement Plans: through Teachers Insurance and Annuity Association (TIAA); full‑time benefits‑eligible employees must participate in the mandated 401(a) plan.
• Life Insurance: basic term life insurance ($10,000) at no cost; optional life insurance available with pre‑tax earnings.
• Wellness Programs: PEIA provides care management programs and the Pathways to Wellness program.

Pay

Salary range: $33,381 – $43,396 (Salary Grade 3); commensurate with experience, education, and internal equity.

Schedule

Full‑time position with a 37.5‑hour work week.