Financial Aid Counselor

About the role

The Office of Financial Aid at The University of Tampa has a position available for a Counselor who enjoys working in a fast-paced environment to advise students and parents on financing their UTampa education. This position reports to the Associate Director of Financial Aid. This position is designated as an essential employee and may be required to report to work as scheduled when University offices are closed due to severe weather or other conditions.

Responsibilities

• Provide exceptional customer service while upholding UTampa's mission and enrollment goals.
• Counsel students, applicants and/or family members on financial aid options, costs, and financial responsibilities.
• Assist in FAFSA completion.
• Package aid, complete verification & loan processing for students in the assigned population.
• Use professional judgment to adjust aid eligibility on a case-by-case basis, as allowed by federal regulations and institutional policies.
• Coordinate with other institutional offices in the best interest of the student.
• Ensure compliance with Federal and State regulations and institutional policies.
• Represent the financial aid office and UTampa at outreach events for current and prospective students (note: some events are off-campus and may require overnight or multiple night travel).
• Other related administrative duties as assigned.

Requirements

• Bachelor's degree (required).
• Knowledge of Federal and State financial aid regulations and programs.
• Strong public relations, customer service, and public speaking skills.
• Excellent written, oral, interpersonal and organizational skills.
• Ability to establish priorities and manage time wisely.
• Strong computer skills required, including Microsoft Office suite.
• Accounting knowledge helpful.
• Some travel required must have a valid driver's license and vehicle.
• Availability to work some evenings, weekends and occasional overnight travel (for events and/or training).

Schedule

Monday through Friday from 8:30 am to 5:00 pm. Summers: Monday through Thursday from 8:00 am to 5:30 pm. Some evenings, weekends and occasional overnight travel are required.