Financial Aid Counselor

About the role

The Student Services Specialist, also known as Financial Aid Counselor, plays a crucial role in administering all student financial assistance programs. This includes determining student eligibility, advising students and parents on financial aid opportunities, and responding to correspondence.

Responsibilities

• Review and verify student disbursement and origination reports to ensure RPAAWARD and RPALORD match.
• Clear all CFLags, Loan Aggregates with five days after receiving report of assigned alphabet.
• Meet 100% accuracy in keying aid to a student's record, ensuring no over-awards, over-needs, or over-costs are created or made.
• Operate within given authority limits, providing accurate information and obligations to students and parents.
• Clear all over-awards, over-needs, and over-costs daily and notify students via phone, mail, or email when generating bills.
• Answer and respond to telephone calls, emails, and chat inquiries from the departmental and personal email accounts.
• Complete weekly reports, call campaigns, and other duties as assigned.
• Aid students with financial need, maintaining the highest level of professionalism and ethical behavior.
• Interpret data in FAA, COD, NSLDS, Selective Service, BANNER, BDMS, FINESSE, and NextGen to review students' awards for accuracy, adjustments, and overages.

Requirements

Minimum Education/Experience: Bachelor’s degree; or equivalent combination of training and experience. Master’s degree from an accredited university in business, public administration, or related field with 2-3 years of experience working at the Graduate Program Level is preferred.

Knowledge Requirements: Thorough knowledge of Federal financial aid regulations and programs, including the need analysis process, financial aid packaging in an automated environment, U.S. Department of Education Title IV Delivery System, familiarity with automated financial aid database systems and Electronic Data Exchange, proficiency in Microsoft Office applications, understanding of office policies and standard work procedures, and knowledge of basic office equipment.

Qualifications

Skills: Excellent analytical and organizational skills, strong written and oral communication skills, excellent interpersonal skills, ability to plan, prioritize, and organize workflow effectively, competence in preparing professional documents and reports, and ability to adapt to flexible work schedules.

Skills

• Microsoft Office applications (Word, Excel, PowerPoint, Access)
• Understanding of office policies and standard work procedures
• Basic office equipment (computers, copiers, fax machines, scanners, calculators)

Benefits

Employee benefits include accrued vacation and sick leave, Community Service Leave, NC State – Health Benefits, NCFlex (vision, dental, flexible spending account, life insurance), 11-12 paid holidays, Teachers and State Employees Retirement System (TSERS), optional supplemental plans (401k, 403b, 457b, 457), Employee Assistance Program (EAP), campus recreation center discount, and university bookstore discount.

Pay

$33,540 - $42,000 FTE 1 = 40 hours/week, 12 months

Schedule

8:00am - 5:00pm - Monday - Friday

Special Instructions

This is a pooled posting for the following position numbers: 100510, 100556, 100510, & 100540. Applicant Documents Required: Resume/CV, unofficial transcripts (official required from selected candidate), DD-214 (Veterans Only), NGB23A or NGB22/DD256 (National Guard Only).