Financial Aid Counselor #631729

About the role

The Financial Aid Counselor serves as a front line point of contact for all students, parents, faculty, and staff to assist students with the financial aid process which includes assisting with verification documents, the Free Application for Student Aid (FAFSA), Financial Needs Analysis forms, and Suspension Appeal Forms. The Counselor also is responsible for directing the main flow of students within the office, maintaining the main office telephone line, voicemail, and financial aid email account, as well as helping other staff with additional projects when needed.

Responsibilities

• Assist students with the financial aid process including verification documents, FAFSA, Financial Needs Analysis forms, and Suspension Appeal Forms.
• Direct the main flow of students within the office.
• Maintain the main office telephone line, voicemail, and financial aid email account.
• Help other staff with additional projects when needed.

Requirements

• Education: Associate degree preferred.
• Experience: Proven history of demonstrating ethical and professional behavior. Minimum of two years’ related work experience in a customer service setting with high traffic volume.
• Certifications, Registrations, and/or Licenses: A valid driver’s license.

Qualifications

• Must be knowledgeable of all facets of financial aid to assist students appropriately.
• Positive “can-do” attitude along with a professional appearance and demeanor should be modeled at all times.
• Willingness to continually self-initiate learning to remain current in expertise.
• Able to quickly grasp and apply training in learning new skills and methods.
• Service-oriented with ability to work and respond effectively to various audiences of internal and external clients.
• Flexible, innovative, and self-motivated.
• Excellent written communication and listening skills and customer responsiveness are essential.

Skills, Proficiencies, and/or Knowledge

• Knowledgeable of all facets of financial aid to assist students appropriately.
• Positive “can-do” attitude along with a professional appearance and demeanor.
• Willingness to continually self-initiate learning to remain current in expertise.
• Able to quickly grasp and apply training in learning new skills and methods.
• Service-oriented with ability to work and respond effectively to various audiences of internal and external clients.
• Flexible, innovative, and self-motivated.
• Excellent written communication and listening skills and customer responsiveness.

Special Instructions to Applicants

For full consideration, please include a resume, cover letter and contact information for three professional references.

Work Schedule

Monday through Friday, 7:30am-4:30pm with occasional evenings and weekends.

Hiring Range

$14.21 - $16.01 hourly.