FINANCIAL AID ADVISING COORDINATOR

About the role

Under the general direction of the Associate Director of Financial Aid, the Financial Aid Advising Coordinator is responsible for serving as a subject matter expert and developing effective and proactive advising strategies and solutions for all Financial Aid applicants and recipients. The Financial Aid Advising Coordinator shall also serve as the primary Advisor Lead and is responsible for performing program coordination, reviewing eligibility, responding to a high volume of requests for information, and shall serve as the main point of contact for walk-in and phone traffic. The Financial Aid Advising Coordinator will work directly with Financial Aid Advisors in the central office, Professional and Global Education (PaGE) and EOP to maximize and coordinate day to day operations. Other duties may also be assigned.

Responsibilities

• Providing on-campus and off-campus outreach, student and parent advising on all aspects of Financial Aid; particularly those with difficult circumstances and quickly understanding department policies for multiple, complex student aid programs.
• Applying Federal, State, CSU Chancellor's Office Executive Orders, Institutional Policies, and Regulations to ensure compliance in all functions of the awarding of Financial Aid.

Qualifications

• Graduation from a four-year college or university with preference in one of the behavioral sciences, social science, counseling, education, psychology, public or business or job-related field.
• Equivalent of three current years of professional coordinator related experience in Financial Aid or one of the student services program areas or in a related field.
• A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of the professional experience.
• Current knowledge of Federal and State Financial Aid policies and regulations is required.
• Ability to read, interpret, and apply complex rules and regulations correctly and accurately.
• Ability to think independently and to make professional judgments.
• Ability to recognize, analyze, and resolve complex eligibility student cases and is sensitive to and responsible for the needs of the program requirements.
• Must be an effective communicator and have the ability to provide presentations and lead discussions in small and larger group settings.
• Literacy in using personal computers and various supporting software programs.
• The incumbent must have a demonstrated interest and/or ability in working in a multicultural/multiethnic environment.

Desired qualifications

• Knowledge of CSU and Cal State LA policies and procedures is preferred, but not required.
• Ability to use current Cal State LA integrated computer system.
• Knowledge of PeopleSoft, NSLDS, COD, CMS, On-Base Imaging System, Web Grants, and Blackbaud.

Pay & schedule

• Salary Range: $5,540 - $7,893/Monthly (Budgeted Hiring Salary Range: $5,540 - $6,128/Monthly)
• Full-Time, Monday – Friday, 8:00 a.m. to 5:00 p.m.; exempt classification.