Coordinator, Financial Aid/Advising
About the role
Counsel and advise current and prospective students and parents on all aspects of the financial aid process.
Responsibilities
- Meet with current and prospective students and parents via phone or in-person to respond to general and complex questions regarding financial aid programs and individual funding needs.
- Serve as Foreign Credential Liaison. Review all foreign educational documents to ensure complete accuracy prior to submission to a third-party evaluator, conduct outreach to students with missing information needed to complete their foreign credential evaluations, and edit records in Banner after third-party evaluation is complete.
- Manage the email account, respond to all inquiries regarding foreign education, and maintain a working knowledge of commonly received foreign educational documents.
- Make decisions regarding student financial aid eligibility while adhering to all Federal Title IV regulations, state statutes, and institutional policies.
- Participate in and lead outreach initiatives within the JCCC community and externally with high schools and partner organizations.
- Maintain working knowledge of all Federal Title IV, state, and institutional regulations, policies, and procedures.
- Attend required meetings and applicable professional development training sessions.
- Provide feedback regarding possible improvements to financial aid processes and procedures.
- Perform general office duties, such as providing front desk coverage, answering incoming calls, and assisting with virtual chat/email inquiries.
Requirements
Required Qualifications:
- Bachelor’s degree
- Minimum of three years’ experience in financial aid or Advising; preferably at a community college
- Customer Service Experience
- Community College Experience
- Higher Education Experience
- Bilingual (Spanish, ASL, or other language as determined by the needs of the college)
Qualifications
Required Qualifications:
- Bachelor’s degree
- Minimum of three years’ experience in financial aid or Advising; preferably at a community college
- Customer Service Experience
- Community College Experience
- Higher Education Experience
- Bilingual (Spanish, ASL, or other language as determined by the needs of the college)
Skills
Strong communication skills, attention to detail, and ability to handle sensitive and confidential information.
Benefits
Health insurance with some employer paid options.
Life insurance & AD&D (employer provided)
Retirement plans (403(b), 457(b), and KPERS)
Employer paid 8% contribution into a 403(b) no match required
Paid time off (vacation, sick, personal, and floating holidays)
14 days of paid holidays
Full tuition reduction for JCCC credit courses (for employee and eligible dependents)
Tuition reimbursement / assistance for non-JCCC courses for employee
Free access to the Gym on campus for all employees and dependents
Discount to the Hiersteiner Child Development Center
And many more!
Pay
$20.93-$26.94 and determined based on relevant years of work experience provided on application and resume.
Schedule
Monday-Thursday 9am - 6pm & Friday 8am - 5pm, 40 hours per week