Finance Systems & Process Lead

About the role

ITHAKA’s mission is to expand access to knowledge and education around the world. Our services — JSTOR, Portico, and Ithaka S+R — enable people everywhere to learn, to grow, and to overcome barriers to education. In carrying out our mission, as employees we feel a deep responsibility to members of our community and to each other, and we are committed to building and sustaining a culture where everyone can thrive. ITHAKA is looking for a Finance Systems & Process Lead to drive the integrity, improvement, and strategic evolution of ITHAKA’s core financial platforms, including Acumatica (ERP), Ramp (accounts payable management), Adaptive Insights (planning & forecasting), and Vertex (tax compliance). This role is for someone who enjoys solving complex business problems by combining technology, process improvement, and strong business partnership. You will own the evolution of Finance systems and processes, ensuring they not only operate reliably but continuously become more efficient, scalable, and valuable to the organization. You are a proactive leader who identifies opportunities for improvement, develops compelling business cases that clearly articulate benefits, trade-offs, resource requirements, and expected outcomes, and partners across the organization to turn those ideas into reality. Success in this role comes from combining analytical thinking, practical execution, and the ability to influence stakeholders through evidence and collaboration. This is not a support function. It is an opportunity to shape how Finance operates by modernizing systems, simplifying processes, and helping the organization make better, faster decisions enabled by technology and thoughtful process design.

Responsibilities

• Systems Ownership: Own configuration, user access, master data, integrations, and operational health across Acumatica, Ramp, Adaptive Insights, Vertex and other Finance-owned technologies, including future finance systems.
• Proactively monitor and resolve sync errors, data mismatches, and workflow failures.
• Maintain system documentation, change logs, and productive vendor relationships; coordinate upgrades and new feature rollouts