Finance Support
About the role
Dunlap Bennett & Ludwig is seeking an enthusiastic and detail-oriented Collections Clerk to join our finance team. In this role, you will primarily focus on contacting clients to collect payments and provide excellent customer service. If you have experience in customer service or call center and are comfortable making high volume phone calls, we encourage you to apply! The firm is a successful, fast-growing, veteran-owned law firm with more than 70 outcome-focused attorneys advising and representing national and international legal matters. Our attorneys hail from respected law schools, “big law”, and diverse backgrounds, with partners averaging over twenty years of high-level relevant legal experience. Location: 100% Remote.
Responsibilities
- Communicate professionally with clients via phone and email to collect payment terms and resolve issues related to past-due accounts
- Provide clear and accurate updates on the status of accounts
- Maintain detailed notes on client’s interactions and payment arrangements
- Collaborate with team members to ensure smooth resolution of overdue accounts
- De-escalate client concerns on billing matters
- Data entry of accounts receivable by recording payment transactions
- Performs other related duties as assigned
Qualifications
- Preferred: Two years of debt collection, phone customer service, or finance experience
- Excellent verbal and written communication skills
- Strong organizational skills and the ability to prioritize tasks efficiently
- Comfortable making high-volume calls and payment arrangements
- Ability to handle challenging conversations professionally
Pay
$18.00 – $20.00 per hour (based on experience)
Schedule
20 to 25 hours per week; flexible but collection calls must be made between 9:00 AM and 5:00 PM EST, Monday through Friday.