Finance - Provider Payment & Accounts Payable Supervisor

Crystal Stairs is one of the largest private non-profit child development corporations in California, helping families locate affordable and appropriate childcare through a variety of services. We work with childcare providers, educators, advocates, and community members to positively impact the lives of more than 30,000 children each year.

About the role

We are seeking a Provider Payment & Accounts Payable Supervisor to oversee the timely and accurate processing of weekly provider payments, ensuring compliance with contract requirements, payment deadlines, agency policies, and applicable regulations. This role is 100% onsite in Los Angeles, CA (90056).

Responsibilities

• Monitor and maintain quality control procedures to ensure the accuracy, efficiency, and integrity of provider payment processes, including payments issued via check and direct deposit.
• Review provider payment transactions for accuracy, completeness, and reasonableness and resolve discrepancies as needed.
• Prepare and coordinate correspondence related to overpayments, stale-dated checks, forged endorsements, payment adjustments, and other payment exceptions.
• Review and approve stop-payment requests, garnishments, union dues, and other payment-related deductions and adjustments.
• Ensure accurate collection, maintenance, and reporting of taxpayer information for childcare providers and accounts payable vendors, including preparation and filing of annual 1099 returns.
• Evaluate the effectiveness of existing internal controls and payment procedures; recommend and implement process improvements to strengthen compliance, accuracy, and operational efficiency.
• Supervise payment processing staff, including assigning work, providing training and guidance, monitoring performance, conducting evaluations, and supporting professional development.
• Monitor productivity and workload distribution to ensure service levels and departmental goals are achieved.
• Prepare provider payment statistics, management reports, and ad hoc analyses to support operational and strategic decision-making.
• Assist with testing, implementation, and ongoing enhancements of accounting and payment processing systems.
• Prepare, review, and submit required contract reports and deliverables, including those related to the DPSS Stage 1 contract.
• Review and approve Accounts Payable transactions, ensuring appropriate approvals, supporting documentation, and compliance with agency policies and procedures.
• Coordinate and support quarterly, annual, and external audits by providing documentation, responding to inquiries, and assisting with corrective action plans as needed.
• Investigate and resolve escalated issues from providers, vendors, internal departments, and external stakeholders in a timely and professional manner.
• Review existing payment workflows and operational processes on an ongoing basis to ensure continued effectiveness, compliance, and alignment with organizational objectives.
• Collaborate with program supervisors, management, and cross-functional teams to support departmental and agency goals.
• Represent the agency at meetings, trainings, professional associations, and community events as required.
• Handle very confidential agency information.
• Perform other duties and special projects as assigned.

Requirements

• B.A. or B.S. degree in Accounting or Finance.
• Thorough knowledge of accounting practices and procedures for non-profit organizations combined with understanding of governmental regulations and reporting requirements.
• Knowledge of complex accounting data in a business environment.
• Strong accuracy and attention to detail.
• Excellent multi-tasking and organization skills.
• Analytical ability to identify causes of variances.
• Ability to meet tight deadlines and juggle priorities.
• Must work independently.

Benefits

• Medical, Dental, and Vision coverage (95% paid by employer).
• Pet Insurance.
• Employee Assistance Program.
• Voluntary Life and AD&D for Employee, Spouse, and Children.
• 401k Matching Options.
• Flexible Spending Accounts (Health Care and Dependent Care).
• Mutual of Omaha (Short-Term Disability, Accident, & Critical Illness coverage).
• Generous Sick and Vacation Time.
• Paid Holidays + Paid Winter Break from 12/24 - 1/1 (for select positions).
• Opportunities for Growth and Development.
• Robust Learning Management System offering continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM.