Finance & HR Support Specialist

The Finance & HR Support Specialist is responsible for managing the company's accounts receivable process while providing administrative and operational support to the finance department, as well as HR support. This role requires strong attention to detail, excellent Member/Program Participant service, problem-solving abilities, and the ability to learn new processes quickly. The ideal candidate is dependable, organized, and enjoys working in a collaborative team environment. This role will be a hybrid work schedule in our Portland, Maine office. ResponsibilitiesAccounts ReceivableGenerate and distribute Member/Program Participant invoices accurately and on timeProcess incoming payments via check, ACH, wire, and credit cardMonitor Member/Program Participant accounts to ensure timely collectionsFollow up on outstanding balances professionally and courteouslyResearch and resolve billing discrepancies and Member/Program Participant payment issuesApply Member/Program Participant payments accurately to accountsReconcile accounts receivable balances and prepare aging reportsMaintain accurate Member/Program Participant records and documentationWork closely with Member/Program Participants and internal departments and programs to resolve account issuesPersonal Growth -Maintains a high degree of emotional maturity and interpersonal skills; is committed to ongoing learningOther duties as required Finance SupportAssist with month-end and year-end closing activitiesPrepare reports and spreadsheetsSupport cash application and account reconciliationsAssist with financial recordkeeping and filingProvide backup support for other accounting functions as neededMaintain confidentiality of financial informationParticipate in process improvement initiatives to increase efficiency and accuracyPerform other accounting and administrative duties as assigned HR SupportInclusion - Model the YMCA of Southern Maine’s Promise Statement and acommitment to diversity, equity and inclusion.Relationship Building – Develop collaborative relationships with staff throughout the association to build awareness of the Y’s mission and impact and a collaborative culture.Administration – Accurately process staff and volunteer hiring and ongoing personnel records, ensuring compliance and confidentiality.Reporting– Generate accurate HR-related reports as neededTraining and Support: Train and coach staff through hiring process and administrative payroll functions as needed.Orientation– Schedule and conduct new employee orientations.Payroll Administration: Accurately support and process payroll.Leave Administration: Support with staff leaves, WC, FMLA, ADAPerform other duties as assignedQualificationsAssociate's degree in Accounting, Finance, HR, Business Administration, or equivalent experience preferredPrevious Accounts Receivable or accounting, data entry experience preferredProficiency in Microsoft Excel and Microsoft OfficeExperience with accounting, and HRIS software is a plusStrong mathematical and analytical skillsExcellent organizational and time management abilities Required Skills & CompetenciesStrong problem-solving and critical thinking skillsExcellent written and verbal communication skillsHighly dependable, reliable, and accountableAbility to learn new systems and processes quicklyStrong attention to detail with a high degree of accuracyAbility to prioritize multiple tasks and meet deadlinesMember/Program Participant-service mindset with professionalism and tactAbility to work independently and as part of a teamPositive attitude and willingness to take on new responsibilitiesMaintain confidentiality and exercise sound judgment WORK ENVIRONMENT & PHYSICAL DEMANDS:This position is primarily performed in a professional office environmentProlonged periods of sitting at a desk and working on a computer are requiredFrequent use of a computer, keyboard, telephone, and other standard office equipmentMust have the ability to communicate effectively in person, by telephone, email, and virtual meeting platformsOccasional standing, walking, bending, reaching, and lifting or carrying office supplies or files weighing up to 20 pounds may be requiredRequires close visual acuity to prepare and analyze financial data, review documents, and perform computer-based tasksAbility to maintain concentration and accuracy while handling multiple priorities and meeting deadlinesRegular and predictable attendance is required to effectively perform the essential functions of the positionReasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this positionBenefitsFree Family MembershipDiscounted ProgramsRetirement after eligibility is metEmployee Assistance ProgramPaid Vacation, Sick Days, and HolidaysMedical, Dental & Vision Insurance optionsHRADisability BenefitsLife Insurance