Finance Customer Contact Center Specialist, CoStar Group - Richmond, VA

About the role

CoStar Group is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. We are seeking an energetic, highly motivated individual to join our growing Finance Customer Contact Center team in Richmond, VA. The Finance Customer Contact Center Specialist responds to client and stakeholder inquiries on matters related to the Order-to-Cash process, including invoicing and billing, contracts, and other financial matters.

Responsibilities

• Maintain fluidity in a fast-paced, high transactional environment
• Demonstrate the ability to efficiently multitask from answering inbound phone calls and complete case management tasks from internal and external stakeholders
• Deliver first time resolution at a World-Class level
• Support and foster synergies with the Sales team to promote the growth of the business
• Develop an in-depth understanding of our software and service environment, including our CRM, Oracle Fusion, Microsoft Navision, Third Party invoice presentment portals, and in-house Enterprise solutions
• Process service cancellation requests
• Resolve client billing inquiries
• Review and correct contract setup issues
• Clarify contractual questions in response to stakeholder inquiries
• Update client contact cards
• Provide support for our online bill presentment tool, BillTrust
• Process client payments
• Preparation of credit memos

Qualifications

A Bachelor's degree is required from an accredited, not-for-profit, in-person college/university. The ideal candidate will have a track record of commitment to prior employers, 1+ years of customer service, billing, or related finance experience in a large and dynamic corporate environment, and the ability to work standard shift hours of 11AM – 8PM EST.

Skills

• Aptitude for learning new programs and technologies
• Flexible communicator and good listener who can multitask to solve problems
• Strong oral and written communication skills
• Effective time management skills
• Superb attention to detail
• Able to work independently
• Ambitious and motivated attitude
• Working knowledge of MS Office suite (specific to Excel)

Benefits

• Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
• Life, legal, and supplementary insurance
• Virtual and in person mental health counseling services for individuals and family
• Commuter and parking benefits
• 401(K) retirement plan with matching contributions
• Employee stock purchase plan
• Paid time off
• Tuition reimbursement
• On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
• Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
• Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks

Pay

Base Compensation: $30.00 - $36.00 Hourly

Schedule

The role is based in Richmond, VA, and requires working standard shift hours of 11AM – 8PM EST, Monday – Friday, in an office environment.