Finance Business Process Analyst IV

About the Company

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs, and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products, and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services, and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

About the Role

The Finance Business Process Analyst IV (preferred locations: Austin, TX; Chattanooga, TN; or Alpharetta, GA) will report to the Sr. Manager of Financial Systems and provide dedicated technical capacity to the Revenue Accounting team. This position will be responsible for the enhancement, automation, and maintenance of revenue accounting processes, Accounts Receivable (AR) reserve models, and reporting systems. Responsibilities include close process optimization, Oracle Account Reconciliations (ARCS) transaction matching, system enhancements and testing, and Oracle Business Intelligence Enterprise Edition (OBIEE) analytics, reporting, and dashboards.

Candidates must possess excellent spreadsheet design skills and the ability to create process documentation for existing and proposed processes, including impact analysis and SOX control considerations (both IT and business-related). The successful candidate should be a self-starter who can adapt to a transforming environment, drive tasks to completion, and contribute to the company's future success. A strong focus on leveraging AI tools such as Claude to enhance and automate financial processes is ideal.

Responsibilities

• Build, maintain, and automate AR reserve models and revenue accrual analytics, including bad debt, contractual adjustments, and allowances.
• Develop and automate internal and external revenue reports, analytics, and dashboards (OBIEE) for ongoing monitoring of trends, variances, and potential risk areas.
• Own ARCS transaction matching, including the creation and testing of new auto-match rules.
• Lead billing system enhancements and testing to support the revenue team.
• Plan, test, and execute reporting system transitions end-to-end, including data validation, parallel testing, and cutover support.
• Automate and optimize patient refunds reconciliation and management.
• Support SOX compliance through control testing, automation, and documentation.
• Provide audit support, including schedules, documentation, and responses to auditor requests.
• Partner with patient care operations, FP&A, IT, and other finance teams supporting the revenue and receivable cycles across Hanger's subsidiaries.

Requirements

• Bachelor’s degree in Accounting, Finance, or Information Systems.
• 3+ years of experience in accounting operations, financial systems, process improvement, or a related analytical role.
• Healthcare revenue cycle or patient care operations experience.
• Working knowledge of revenue accounting concepts, including accruals, reserves, and receivables.
• Experience with OBIEE, Oracle ARCS, NextGen, or comparable reporting, reconciliation, and revenue cycle systems.
• Hands-on experience building and automating financial models, reconciliations, and reports (advanced Excel required).
• Experience with financial reporting or ERP systems and BI/analytics tools.
• Experience supporting data platform or reporting system migrations (e.g., on-premises to cloud/data lake environments).
• Experience with automation tools, SQL, or scripting for process automation.
• Experience leveraging AI tools such as Claude to automate and improve financial processes.

Preferred Qualifications

• CPA, CISA, or similar certification.

Skills

• Strong analytical, organizational, and problem-solving skills.
• Strong cross-functional communication skills and the ability to translate business needs into technical solutions.
• Understanding of internal controls and SOX compliance requirements.
• Effective verbal and written communication with the ability to present findings and interact at all levels of the organization.
• Ability to work under pressure with strict time constraints.
• Strong interpersonal skills with the capability to quickly develop working relationships across teams and collaborate at all levels.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything, building lifelong trust.
• Foster open collaboration and constructive dialogue.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes and calibrate work processes for outstanding results.

Benefits

• Competitive compensation packages.
• 8 paid national holidays and 4 additional floating holidays.
• PTO that includes vacation and sick time.
• Medical, dental, and vision benefits.
• 401k savings and retirement plan.
• Paid parental bonding leave for new parents.
• Flexible work schedules and part-time opportunities.
• Generous employee referral bonus program.
• Mentorship programs (mentor and mentee).
• Student loan repayment assistance by location.
• Relocation assistance.
• Regional and national traveling CPO/CO/CP opportunities.
• Volunteering opportunities for local and national events such as Hanger’s BAKA Bootcamp and EmpowerFest.