Filson Retail Key Holder - San Francisco

Responsibilities

• Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge.
• Supports the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employees.
• Supports the Store Manager with coaching, developing, and conflict resolution within the entire team.
• Observes and provides feedback to support members of staff in a culture of 360-degree communication.
• Manage a training plan and in the moment coaching to drive key performance indicators. Understands how employee behaviors link to selling metrics and provide training accordingly.
• Supports marketing events and stories through in store promotion, clientele emails, and community outreach.
• Prepares reports by collecting, analyzing, and summarizing information.
• Ensures availability of merchandise and services by maintaining inventories.
• Ensures that Filson Standards and Operating Standards are met or exceeded to support brand consistency.
• Protects employees and customers by providing a safe and clean store environment.
• Manages customer service and selling to drive a performance culture.
• Supports store operations by enforcing company programs, initiatives, policies and procedures.

Qualifications

• Exceptional selling skills, customer service, and clientele
• Minimum of one year in a leadership role
• Experience using data to make informed decisions
• People development and growth experience
• Friendly and outgoing; service mentality
• Strong written and verbal communication skills
• PC based computer skills; with Word and Excel
• Able to lift and carry 30 pounds, as needed
• Able to reach overhead, as needed
• Able to pull clothing and luggage from shelves
• Able to bend, kneel, or stoop
• Must be able to stand for long periods of time