Filson Retail Key Holder - Chicago

Key Holder

A key holder at Filson is responsible for motivating, inspiring, and developing sales associates to provide a best-in-class customer experience, just as our founder did in 1897. This member of the management team is also responsible for executing operational standards, visual merchandising, and marketing events.

Responsibilities

• Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge.
• Supports the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employees.
• Supports the Store manager with coaching, developing and conflict resolution within the entire team.
• Observes and provides feedback to support members of staff in a culture of 360-degree communication.
• Understands how employee behaviors link to selling metrics and provide training accordingly.
• Supports marketing events and stories through in store promotion, clientele emails, and community outreach.
• Prepares reports by collecting, analyzing, and summarizing information.
• Ensures availability of merchandise and services by maintaining inventories.
• Ensures that Filson Standards and Operating Standards are met or exceeded to support brand consistency.
• Protects employees and customers by providing a safe and clean store environment.
• Manages customer service and selling to drive a performance culture.
• Supports store operations by enforcing company programs, initiatives, policies and procedures.
• Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within.
• Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within.

Qualifications

• Exceptional selling skills, customer service, and clientele.
• Minimum of one year in a leadership role.
• Experience using data to make informed decisions.
• People development and growth experience.
• Friendly and outgoing; service mentality.
• Strong written and verbal communication skills.
• PC based computer skills; with Word and Excel.
• Able to lift and carry 30 pounds, as needed.
• Able to reach overhead, as needed.
• Able to pull clothing and luggage from shelves.
• Able to bend, kneel, or stoop.
• Must be able to stand for long periods of time.

Requirements

• Able to lift and carry 30 pounds, as needed.
• Able to reach overhead, as needed.
• Able to pull clothing and luggage from shelves.
• Able to bend, kneel, or stoop.
• Must be able to stand for long periods of time.