Filson Retail Key Holder - Edina - PT

Key Holder

A key holder at Filson is responsible for motivating, inspiring, and developing sales associates to provide a best-in-class customer experience, just as our founder did in 1897. This member of the management team is also responsible for executing operational standards, visual merchandising, and marketing events.

Responsibilities

• Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge.
• Supports the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employees.
• Supports the Store manager with coaching, developing and conflict resolution within the entire team.
• Observes and provides feedback to support members of staff in a culture of 360-degree communication.
• Understands how employee behaviors link to selling metrics and provide training accordingly.
• Supports marketing events and stories through in store promotion, clientele emails, and community outreach.
• Prepares reports by collecting, analyzing and summarizing information.
• Ensures availability of merchandise and services by maintaining inventories.
• Ensures that Filson Standards and Operating Standards are met or exceeded to support brand consistency.
• Protects employees and customers by providing a safe and clean store environment.
• Manages customer service and selling to drive a performance culture.
• Supports store operations by enforcing company programs, initiatives, policies and procedures.
• Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within
• Regularly and consistently abides by the Code of Ethics and Standards of Conduct and all policies included within

Qualifications

• Exceptional selling skills, customer service, and clientele
• Minimum of one year in a leadership role
• Experience using data to make informed decisions
• People development and growth experience
• Friendly and outgoing; service mentality
• Strong written and verbal communication skills
• PC based computer skills; with Word and Excel
• Able to lift and carry 30 pounds
• Able to reach overhead
• Able to pull clothing and luggage from shelves
• Able to bend, kneel, or stoop
• Must be able to stand for long periods of time