Filson Retail Key Holder - Naperville - PT

About the role

Just as a Guide leads travelers, sportsman, or tourists into unfamiliar or new territory, it will be your mission to lead your team to achieve new heights every day. A key holder at Filson is responsible for motivating, inspiring, and developing sales associates to provide a best-in-class customer experience, just as our founder did in 1897. This member of the management team is also responsible for executing operational standards, visual merchandising, and marketing events.

Responsibilities

• Identifies customer needs and acts as an outfitter, one who fully prepares our guest for their next adventure through exceptional product knowledge.
• Supports the Store Manager in selecting store staff by recruiting, selecting, orienting, and training employees.
• Supports the Store manager with coaching, developing and conflict resolution within the entire team.
• Observes and provides feedback to support members of staff in a culture of 360-degree communication.
• Manage a training plan and in the moment coaching to drive key performance indicators.
• Understands how employee behaviors link to selling metrics and provide training accordingly.
• Supports marketing events and stories through in store promotion, clientele emails, and community outreach.
• Prepares reports by collecting, analyzing, and summarizing information.
• Ensures availability of merchandise and services by maintaining inventories.
• Ensure that Filson Standards and Operating Standards are met or exceeded to support brand consistency.
• Protects employees and customers by providing a safe and clean store environment.
• Manage customer service and selling to drive a performance culture.
• Supports store operations by enforcing company programs, initiatives, policies and procedures.
• Regularly and consistently abides by Time & Attendance policies and all policies and procedures included within.
• Regularly and consistently abides by the Standards of Conduct and Ethics, and all policies and procedures included within.
• Other duties as assigned.

Qualifications

• Exceptional selling skills, customer service, and clientele.
• Minimum of one year in a leadership role.
• Experience using data to make informed decisions.
• People development and growth experience.
• Friendly and outgoing; service mentality.
• Strong written and verbal communication skills.
• PC based computer skills; with Word and Excel.
• Ability to work weekends, holidays, and evenings.
• Must have high school diploma or equivalent.
• Must be 18+ yrs. old.

Requirements

• Able to lift and carry 30 pounds, as needed.
• Able to reach overhead, as needed.
• Able to pull clothing and luggage from shelves.
• Able to bend, kneel, or stoop.
• Must be able to stand for long periods of time.

Compensation

• Hourly compensation: starting at $19.00 - $21.00 per hour; negotiable based on previous experience & qualifications.
• Potential monthly bonus based on store financial performance (see current bonus program for eligibility).
• Employee hiring referral bonus.

Benefits

• Paid time-off (for FT status team members only): paid corporate holidays, paid vacation days (accrued), paid float days.
• Medical, dental & vision (for FT and PT Reg status team members only).
• 401k with company match.
• Employee assistance program (EAP).
• Pet insurance.
• Merchandise discounts.
• Complimentary employee bag after 90 days of employment.