Filing Room Service Technician

About the Role

BMS is recognized as an industry leader in offering cost-effective solutions to the saw and milling industries. We provide equipment, custom-made cutting tools, and related products to wood manufacturing plants. This position supports customers throughout the Southern U.S. region and requires extensive travel. Join our Service team and help continue our tradition of innovation and market leadership.

Responsibilities

• Service, install, and upgrade various saw filing room equipment for the wood processing industry at customer sites.
• Complete service calls and regular site visits accurately and in a timely manner.
• Provide preventive and corrective maintenance for electromechanical systems to support equipment reliability, quality, and safe operation.
• Troubleshoot mechanical, electrical, pneumatic, hydraulic, drive, and lubrication systems as needed.
• Read and interpret mechanical blueprints and electrical drawings to support service and troubleshooting activities.
• Communicate effectively with customers, sellers, engineers, and project managers to understand and resolve customer requirements.
• Prepare service documentation and reports using word processing and related computer programs.
• Promote quality, safety, and customer satisfaction while performing service work at customer sites.
• Work irregular hours and overtime as required to meet business and customer needs.
• Perform other duties as assigned.

Requirements

• Diploma, degree, or trade qualification in a mechanical or electromechanical field (e.g., industrial mechanic, millwright, saw filer, mechanical technician, or mechanical technologist); or an equivalent combination of education and experience.
• Electromechanical machine installation experience.
• Experience with pneumatics, hydraulics, drives, and lubricating systems.
• Ability to read mechanical blueprints and electrical drawings.
• Electrical troubleshooting skills.
• Computer experience writing reports in a word processing program.
• Ability to work effectively with customers and communicate professionally with internal and external stakeholders.
• Ability to travel extensively throughout the Southern U.S. to support customer locations.
• Knowledge of saw filing room equipment preferred but not required.
• PLC knowledge and understanding preferred but not required.
• Knowledge of sawmill operations preferred but not required.
• Ability to work independently while maintaining safety, quality, and customer service standards.
• Reliable with a good work ethic.

Benefits

• Medical, dental, and vision insurance available to employees and their dependents on the 1st of the month following date of hire.
• Optional flexible spending accounts (FSA) and health savings account (HSA).
• Company-paid basic life and short-term disability insurance with employee-paid options for additional life insurance and long-term disability.
• Up to $300 per year in wellness activity reimbursement.
• 401k employer match contribution at 50% of your contribution percentage, up to a total of 3%.
• Up to 96 hours of Paid Time Off (PTO) accrued per year with no waiting period to use accrued time.
• 8 paid scheduled holidays and 1 paid floating holiday per calendar year.
• Up to $5,250 per year tuition reimbursement for continuing education.
• Annual reimbursement for safety boots and safety glasses.