Files & Productivity Product Manager

About the role

We are seeking a Nashville-based Files & Productivity Product Manager to join our IT Product Management Team in Technology Services and Support.

What You’ll Do

• Support efforts managing enterprise technology and leading cross-functional teams from a product's conception through to its launch and business-as-usual (BAU) support.
• Help to define the strategy, roadmap, and features of certain enterprise technology products.
• Partner with AB’s other IT Product Managers and liaise between the business users and AB’s engineering teams, development groups, vendors, and service and support teams.

What We’re Looking For

• Manage, support, and enhance all files and productivity tools including the Microsoft suite, Adobe, PingID, Print, and AI initiatives.
• Perform project management duties through the entire System Development Life Cycle (SDLC).
• Create, manage, and update end user product material and support documentation.
• Drive problem management escalation and resolution for all workspace related products.
• Manage files and productivity technologies by coordinating and tracking various tasks and activities related to their ongoing management and projects related to modification and enhancements.
• Effectively create and manage project plans, track key milestones, and create all required project documentation and status reporting.
• Aid in setting product vision and strategy by helping to articulate the business value and understand the intent behind a new products or product releases.
• Aid in defining the features necessary to deliver a complete product and lead the teams to success, including requirements gathering from business and IT users including all relevant documentation (mockups, flow diagrams, data dictionaries, etc.) and execution of tasks required to deliver IT solutions.
• Aid in testing products and soliciting user feedback firsthand; ensure that key feedback and requests are captured and seamlessly integrated into the product planning and development processes.
• Aid in the release of products and managing releases with phases and milestones, including all aspects of end-user communications, and preparing the support and service teams with all information necessary.
• Handle multiple issues from multiple users and prioritize in terms of criticality, which to focus and resolve first.
• Develop analytics to measure and report product usage and KPIs, develop dashboards and reports to present these metrics, and assist with initiatives to drive user adoption through the creation of training programs, reference materials, communications.
• Run cross-functional working group and governance meetings and build strong and effective working relationships with our counterparts across the Technology and Operations organization, including engineering and development.