Jobs · Information Technology · North Carolina

FileNet Developer & Support Engineer

Mphasis · North Carolina, United States · 3 wk ago
On-siteInformation Technology$63k–$135k/yrFull-time
We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title. No Job ID etc. Remove boilerplate. Preserve all substantive info. We need to parse the given job description text. Let's extract sections: - About the role: likely the initial description: "Role Description - IBM FileNet 5.x Expertise w.r.t.development, configuration and operational aspects - project deployment execution, IBM Filenet upgrades and production support. IBM FileNet Administration, Changes, Configuration Content Mass updates (using FileNet APIs) IBM FileNet Vulnerabilities and Remediation IBM FileNet Sweep to migrate contents Integration with Storage Devices Oversight & execution of deployments,troubleshooting and support activities Monitoring and ing Tools- Splunk, Appd , Prometheus, Grafana. etc. Integration with Cloud capabilities/storage grid, and other cloud tech stack, tools and technologies and command line interface (CLI). Familiarity with Object and File Storage. Issue Resolution, ensuring stability of the applications and platform. Drive new initiatives like Automation, Cloud transformation in the platform, instrumentation of monitoring/ing across applications and platform level Drive group discussions about issues identified prior to, and after a deployment. Troubleshooting complex environment issues in a distributed environment. Validation of complex system/components and game planning. Perform Smoke Testing on deployed code/configurations to ensure success of deployment. Managing Documentation, processes through tools e.g. confluence/JIRA/ServiceNow, lead with clarity and ability to bring structure to operational functions Design complex system upgrades Develop a long range plan designed to resolve problems and prevent them from recurring In This Role, You Will Participate in high level technical concepts spanning technology and businessDrive solutions to reduce recovery time.Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues.Support portfolio of applications across technologies.Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and integrating with in-house developed or vendor developed solutions or plug-ins via APIs and web services.\Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes.Provide expert counsel to team and senior leadership, advises and mentors team when in need.Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines,Contribute in increasing system efficiencies and lowering the human intervention time on related tasks\Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availabilityWork with vendors and other technical personnel for problem resolution\Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standardsCollaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availabilityGood understanding of new technologies for key management, build resilient systems, security concepts, microservices based architecure, building Active-Active solutions" That's a lot of content. Could be split into About the role and Responsibilities. We need to decide sections: maybe About the role (summary), Responsibilities (list), Requirements (maybe qualifications), Skills (maybe technical skills), Benefits (none?), Pay (salary range given), Schedule (none). There's salary range: $63000 to $134500. So Pay section. No explicit Benefits or Schedule. We need to avoid filler like "commensurate with experience". Not present. We need to use
  • for any list of duties/requirements/benefits. So we should convert responsibilities into list items. Also requirements/qualifications/skills into list. We must preserve all substantive information; do not invent or summarize away detail. So we need to keep details but can phrase as list items. We need to avoid duplication. Let's extract responsibilities bullet points from the long paragraph. Many sentences separated by periods. We'll create list items each representing a duty. Potential responsibilities: - IBM FileNet 5.x expertise: development, configuration, operational aspects - Project deployment execution - IBM FileNet upgrades and production support - IBM FileNet Administration, changes, configuration content mass updates (using FileNet APIs) - IBM FileNet vulnerabilities and remediation - IBM FileNet sweep to migrate contents - Integration with storage devices - Oversight & execution of deployments, troubleshooting and support activities - Monitoring and using tools: Splunk, AppD, Prometheus, Grafana, etc. - Integration with cloud capabilities/storage grid, and other cloud tech stack, tools and technologies and CLI - Familiarity with object and file storage - Issue resolution, ensuring stability of applications and platform - Drive new initiatives like automation, cloud transformation in the platform, instrumentation of monitoring across applications and platform level - Drive group discussions about issues identified prior to, and after a deployment - Troubleshooting complex environment issues in a distributed environment - Validation of complex system/components and game planning - Perform smoke testing on deployed code/configurations to ensure success of deployment - Managing documentation, processes through tools e.g., Confluence/JIRA/ServiceNow, lead with clarity and ability to bring structure to operational functions - Design complex system upgrades - Develop a long range plan designed to resolve problems and prevent them from recurring - Participate in high level technical concepts spanning technology and business - Drive solutions to reduce recovery time - Provide cross-functional and cross-organizational coordination on root cause analysis for any production issues - Support portfolio of applications across technologies - Provide technical consultation and support in the development of end-to-end automated software solutions capable of interfacing and integrating with in-house developed or vendor developed solutions or plug-ins via APIs and web services - Responsible for production deployments, ensuring governance and controls and act as a gatekeeper for any production environment changes - Provide expert counsel to team and senior leadership, advises and mentors team when in need - Learn new tools and concepts in platform engineering space to implement automation, building and testing CI/CD pipelines - Contribute in increasing system efficiencies and lowering the human intervention time on related tasks - Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability - Work with vendors and other technical personnel for problem resolution - Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards - Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability - Good understanding of new technologies for key management, build resilient systems, security concepts, microservices based architecture, building Active-Active solutions That's many. We'll list them. Now Requirements/Qualifications/Skills: The text includes "Desired Qualifications" block: "Familiar with Enterprise Content Management principles and practices Strong verbal, written, and interpersonal communication skills Understanding of Cloud native technologies and concepts. 2+ Years experience in API or Microservices Development. 3 + years of experience developing or supporting IT Service Management solutions Ability to lead and manage to production goals, deadlines, and various metrics Ability to identify root-cause issues/improvement opportunities, and design approaches Experience with a customer service mindset and a focus on continuous improvement 3+ years of distributed servers platform experience 2+ years of application production support experience Experience in Ansible,Terraform, and Cloud engineering concepts etc. Experience in Application and Server Health Probes." We can treat these as Requirements (maybe combine qualifications and skills). Since we have sections: Requirements, Qualifications, Skills. We need to decide which to use. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have multiple of those if content exists. We have content for Requirements (maybe experience years), Qualifications (maybe familiarity with ECM principles), Skills (technical skills like Ansible, Terraform, etc.). But we can also combine. Better to split: Requirements: years of experience, etc. Qualifications: Familiar with ECM principles, communication skills, understanding of cloud native, etc. Skills: Experience with Ansible, Terraform, Cloud engineering concepts, Application and Server Health Probes, etc. But we need to avoid duplication. Let's parse the "Desired Qualifications" paragraph: "Familiar with Enterprise Content Management principles and practices Strong verbal, written, and interpersonal communication skills Understanding of Cloud native technologies and concepts. 2+ Years experience in API or Microservices Development. 3 + years of experience developing or supporting IT Service Management solutions Ability to lead and manage to production goals, deadlines, and various metrics Ability to identify root-cause issues/improvement opportunities, and design approaches Experience with a customer service mindset and a focus on continuous improvement 3+ years of distributed servers platform experience 2+ years of application production support experience Experience in Ansible,Terraform, and Cloud engineering concepts etc. Experience in Application and Server Health Probes." This mixes experience years, abilities, etc. We could treat all as Requirements (since they are requirements). But we also have Skills maybe separate: Ansible, Terraform, Cloud engineering concepts, Application and Server Health Probes. Qualifications maybe: Familiar with ECM principles, communication skills, understanding of cloud native. Let's decide: - About the role: summary paragraph (maybe first few sentences before "In This Role, You Will". Could be the initial description. - Responsibilities: list of duties (the long list after "In This Role, You Will"). - Requirements: maybe the experience years and abilities (2+ years API/Microservices, 3+ years IT Service Management, ability to lead, ability to identify root-cause, customer service mindset, 3+ years distributed servers, 2+ years production support). Could also include "Ability to lead and manage to production goals, deadlines, and various metrics", etc. - Qualifications: Familiar with ECM principles and practices, Strong verbal/written/interpersonal communication skills, Understanding of Cloud native technologies and concepts. - Skills: Experience in Ansible, Terraform, and Cloud engineering concepts, Experience in Application and Server Health Probes. - Pay: Salary range $63000 to $134500. - Benefits: none. - Schedule: none. We must not create sections with filler. So we omit Benefits and Schedule. Now we need to output HTML fragment with

    headings and
    • for lists,

      for prose. We need to preserve all substantive information; we must not lose any detail. So we need to include each item exactly as described, maybe rephrase slightly but keep meaning. We must not repeat job title. Let's craft. First, About the role: we can take the initial sentences up to "In This Role, You Will". Let's extract: "Role Description - IBM FileNet 5.x Expertise w.r.t.development, configuration and operational aspects - project deployment execution, IBM Filenet upgrades and production support. IBM FileNet Administration, Changes, Configuration Content Mass updates (using FileNet APIs) IBM FileNet Vulnerabilities and Remediation IBM FileNet Sweep to migrate contents Integration with Storage Devices Oversight & execution of deployments,troubleshooting and support activities Monitoring and ing Tools- Splunk, Appd , Prometheus, Grafana. etc. Integration with Cloud capabilities/storage grid, and other cloud tech stack, tools and technologies and command line interface (CLI). Familiarity with Object and File Storage. Issue Resolution, ensuring stability of the applications and platform. Drive new initiatives like Automation, Cloud transformation in the platform, instrumentation of monitoring/ing across applications and platform level Drive group discussions about issues identified prior to, and after a deployment. Troubleshooting complex environment issues in a distributed environment. Validation of complex system/components and game planning. Perform Smoke Testing on deployed code/configurations to ensure success of deployment. Managing Documentation, processes through tools e.g. confluence/JIRA/ServiceNow, lead with clarity and ability to bring structure to operational functions Design complex system upgrades Develop a long range plan designed to resolve problems and prevent them from recurring" That is a lot; but it's basically responsibilities too. However we already have responsibilities list later. To avoid duplication, maybe we keep About the role as a short summary: "IBM FileNet 5.x expert responsible for development

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