FIFA Fan Operations Venue Coordinator - Match Day Only

About the role

The Venue Coordinator for the FIFA World Cup 26™ will serve as a key member of the FIFA Fan Operations team, reporting to the FIFA Fan Operations Venue Lead. This role is designated as match day-only and includes participation in a select number of required training sessions scheduled ahead of the tournament.

Responsibilities

• Serve as a point of contact for the FIFA Fan Operations Venue Lead on all Fan Services Operations
• Manage the Gate Supervisors ensuring they are briefed, and have the operational equipment required
• Responsible for the deployment, briefing and overall management of the Fan Operations volunteers
• Ensure that critical event and venue information is available to fans and staff through multiple channels
• Coordinate with Audio Descriptive Commentators
• Oversight of the Restricted Item Storages located across the stadium
• Work alongside the Accessibility team to ensure all mobility and accessible services are delivered to a high standard
• Responsible for the maintenance and deployment of company assets and equipment
• Collaborate with other departments to identify and solve any potential issues

Requirements

• Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes
• Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances
• Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts
• Capacity to break new ground, look for unconventional solutions, and produce fresh ideas
• Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents
• Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans

Qualifications

• Bachelor’s degree
• Strong problem-solving skills with the ability to make decisions quickly and willing to address potential issues proactively
• Able to use complex communication pathways to quickly access resources
• Effective interpersonal skills with the ability to build and maintain professional relationships across diverse teams and partners
• Able to pivot your work in response to dynamic environment with rapidly changing situations

Skills

• Fluent in English. Spanish and/or French proficiency is a plus
• Proficient in MS Office (Excel, Word, PowerPoint, Outlook, Teams, Visio & Project)
• Proficient in planning software and online collaboration tools

Benefits

FIFA 26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.