FIFA Fan Operations Venue Coordinator - Match Day Only

About the role

The Venue Coordinator will serve as a key member of the FIFA Fan Operations team, reporting to the FIFA Fan Operations Venue Lead. This role is designated as match day-only and includes participation in a select number of required training sessions scheduled ahead of the tournament.

Responsibilities

• Serve as a point of contact for the FIFA Fan Operations Venue Lead on all Fan Services Operations
• Manage the Gate Supervisors ensuring they are briefed, and have the operational equipment required
• Responsible for the deployment, briefing and overall management of the Fan Operations volunteers
• Ensure that critical event and venue information is available to fans and staff through multiple channels
• Coordinate with Audio Descriptive Commentators
• Oversight of the Restricted Item Storages located across the stadium
• Work alongside the Accessibility team to ensure all mobility and accessible services are delivered to a high standard
• Responsible for the maintenance and deployment of company assets and equipment
• Collaborate with other departments to identify and solve any potential issues

Requirements

• Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
• Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
• Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
• Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
• Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
• Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Qualifications

• Bachelor’s degree
• Strong problem-solving skills with the ability to make decisions quickly and willing to address potential issues proactively
• Effective interpersonal skills with the ability to build and maintain professional relationships across diverse teams and partners
• Ability to pivot your work in response to dynamic environment with rapidly changing situations

Skills

• Fluent in English. Spanish and/or French proficiency is a plus
• Proficient in MS Office (Excel, Word, PowerPoint, Outlook, Teams, Visio & Project)
• Technology Proficiency in planning software and online collaboration tools

Benefits

FIFA 26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.

Pay

In accordance with California's Equal Pay and Opportunity Act, the pay range for this position is $28 per hour. This estimate is based on this position being performed in California, and the range may not apply to similar positions in other locations. In determining actual base pay, FIFA 26 considers candidate education, experience, and other job-related factors allowed by law. An employee’s position within the salary range will be determined by various factors, including relevant education, experience, qualifications, certifications, skills, geographic location, performance metrics, shift, travel requirements, collective bargaining agreements, and business needs.