FIFA Fan Operations Gate Supervisor - Match Day Only

About the role

The Gate Supervisor will be a key member of the FIFA26 Fan Operations team, reporting to the Fan Operations Venue Lead. This position will manage assigned Fan Operations Volunteers, provide regular reports, observe and communicate crowd flow issues, and collaborate with various teams to improve processes.

Responsibilities

• Responsible for the match day management of assigned Fan Operations Volunteers including being the first point of contact for questions, coordinating deployments and breaks, ensuring their welfare as well as collecting and providing feedback
• Provide regular reports and updates to Fan Operations Coordinator regarding the performance and status of the gate operations and volunteers
• Observe any crowd flow issues and raise accordingly. Communicate necessary action to volunteers
• Monitor gate operations to ensure adherence to security and access control procedures and raise concerns accordingly to Fan Operations Venue Lead
• Collaborate with security, operations and management teams to improve processes
• Ensure compliance with company policies, safety regulations, and legal requirements
• Communicate effectively with customers, vendors, and other stakeholders to resolve any issues and maintain positive relationships
• Provide clear information and wayfinding to fans entering the stadium and assist with issue resolution

Requirements

• Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes
• Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances
• Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts
• Capacity to break new ground, look for unconventional solutions, and produce fresh ideas
• Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents
• Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans

Qualifications

• Bachelor’s degree
• Must be available for all matches at the venue
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Familiarity with security regulations and best practices
• Experience working and collaborating with large teams
• Proven track record of effectively leading and managing teams, experience managing volunteers is an asset
• Experience working with technology such as MS Office (Excel, Word, PowerPoint, Outlook, Teams, Visio & Project) and planning software and online collaboration tools
• Fluent in English. Spanish and/or French proficiency is a plus

Skills

• Ability to make sound decisions under pressure and handle challenging situations with tact and professionalism

Benefits

FIFA26 offers a competitive benefits package, which includes medical, dental, vision, disability insurance, life insurance, and a 401k retirement plan.