Fields Operations Manager

About the role

At Blanton's Air, Plumbing & Electric, the Field Operations Manager is a leadership seat. You don't just check boxes. You build A-players. You own the standard. You drive the numbers every single day.

Responsibilities

• Lead, coach, and hold your team accountable to Blanton's performance standards
• Serve as a service systems expert, ensuring the team consistently follows Blanton's proven field process
• Serve as the subject matter expert on Blanton's Service System for field resources
• Develop technicians into top ("A" player) performers through hands-on coaching
• Complete ride-alongs each day, following Blanton's process — Bloom scorecard, curbside feedback forms, job reviews, huddle report
• Schedule and complete 1-on-1s weekly (or bi-weekly with approval)
• Facilitate team meetings using the L10 (Level 10) framework
• Champion the Blanton's brand in the field and in the community
• Own and continuously improve field operating processes
• Partner with dispatch to ensure the right tech is on the right call, every time
• Resolve escalations and eliminate breakdowns in communication

How You Win In This Role

• Revenue and truck goals met
• Gross profit goal met
• 5-Star review target attained
• WOW membership sales target attained
• Replacement and upgrade sales goal met
• Right-the-first-time work on every job
• Core values personified by you and your team

Requirements

• Demonstrated leadership ability
• Proven experience in home services
• Excellent customer service orientation

Qualifications

• Proven experience in field operations / trade management (HVAC, plumbing, or electrical)
• Experience using ServiceTitan, or a related field service management software
• Advanced trade certifications (HVAC, plumbing, or electrical)

Pay

$75,000–95,000 base salary + performance-based bonus tied to operational KPIs.

Benefits

• Full benefits including medical, company-paid dental, and vision
• Life insurance (with family options)
• 401(k) with company match
• Immediate holiday eligibility

Career Growth

75+ years strong and scaling toward a $74M operation with 265 A-players.

Values That Mean Something

• Always Do the Right Thing
• Always Growing
• Can Do
• Be Kind
• Deliver WOW