Field Training Specialist – Alterations Tailoring Department

About the role

The Alterations Training Specialist supports the design, development, and delivery of technical and service-focused training programs that strengthen quality, consistency, and efficiency across David’s Bridal’s Alterations business. This role plays a critical part in elevating technical mastery, onboarding excellence, and customer experience by equipping field teams with the skills, tools, and confidence needed to deliver best-in-class alterations services.

Responsibilities

• Train on-site and virtually new and existing Alterations leaders and field team members, focusing on technical skills, processes, and customer service.
• Design, update, and manage centralized alterations training programs, including multimedia learning materials like videos, guides, and technical instructions.
• Partner with Learning & Development to ensure training content is clear, accessible, and aligned with evolving garment designs and alterations techniques.
• Develop and support 90-day onboarding training plans for new alterations team members and leaders, including progress tracking and performance feedback.
• Develop and improve training content to enhance productivity, efficiency, consistency, and accuracy across fitting rooms and workroom practices while maintaining garment integrity and design intent.
• Conduct field visits, including unannounced visits when needed, to assess execution, reinforce standards, and provide hands-on coaching.
• Collaborate with Customer Service teams to ensure field teams are well-trained on alterations policies, service recovery, and customer communication.
• Support ongoing improvement of customer experience by reviewing feedback, identifying root causes, and reinforcing solutions through training.
• Coach teams on proactive issue resolution and confident decision-making to elevate service outcomes and customer satisfaction.
• Create and maintain a centralized alterations training library, ensuring all materials are current, easy to access, and relevant to field needs.
• Collaborate cross-functionally with internal partners to ensure training initiatives align with business priorities and operational standards.
• Serve as a subject matter expert for alterations best practices, tools, and techniques.

Qualifications

• Bachelor’s degree preferred or equivalent professional experience.
• Demonstrated technical expertise in garment alterations, dress construction, and fitting.
• Experience delivering training, coaching, or mentoring in a retail, production, or service-based environment.
• Strong communication and facilitation skills, with the ability to adapt training for diverse learner audiences.
• Ability to travel as needed to support field training initiatives.