Field Training Officer

About the role

The Field Training Officer (FTO) serves as the principal training resource for a datacenter campus or metro location. In addition to providing training, the role includes problem resolution, service enhancement, and process improvement related to security operations, safety, and training. The FTO reports to the Field Training Manager and collaborates with site, regional, and headquarters leadership. This position has no direct reports but works closely with campus and sub‑regional training leadership to assess employee, site, and campus needs.

Responsibilities

• Serve as the primary point of contact for onboarding and ongoing training at the site, campus, and country level.
• Train and certify new security personnel; deliver refresher and sustainment training.
• Evaluate performance during training and maintain accurate training records and certifications.
• Track training completion for all security personnel and maintain required training and safety documentation in line with policies and procedures.
• Conduct recurring training audits, prepare and submit required reports, and handle critical or confidential information with professionalism and discretion.
• Promote safety awareness across the campus and champion global and regional safety initiatives.
• Identify security or safety gaps and escalate concerns as needed.
• Support individual development plans for officers, providing feedback on competence, compliance, and morale.
• Collaborate with local leadership, the PMO training team, and program leadership to develop site‑specific training plans, recommend onboarding and training schedules, and support compliance‑related tools and processes.
• Lead in‑person and virtual training sessions, presentations, and group meetings with client representatives and internal stakeholders.
• Assist with additional tasks to meet ongoing operational requirements.

Requirements

• Associate’s degree (or equivalent combination of education and experience).
• 2+ years of relevant experience in the security industry, business operations, or a similar environment.
• 2+ years of training or instructional experience.
• Experience in datacenter environments and developing or delivering training is preferred.
• Frequent travel (~50% of the time), including short‑notice site travel and occasional regional or international travel; valid passport required.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays (especially during emergencies or high‑priority events).
• Reliable means of transportation (public or private) to travel to and from work.
• Legal right to work in the country of the position.
• Proficiency in speaking, reading, and writing in English and the common local language where applicable.
• Must be at least 18 years old and able to complete pre‑employment screening (background check and drug screening).

Skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Microsoft SharePoint

Benefits

• Medical benefits
• Dental and Vision coverage
• 401(k) with 50 cents matched for every $1 up to 6%
• Company‑paid life and AD&D insurance
• Voluntary short‑term and long‑term disability
• Employee assistance program
• 10 paid holidays
• 2 weeks’ vacation annually
• Paid Family Leave – up to 12 weeks per year (state‑specific)

Pay

$35.00 – $38.00 per hour (Non‑Exempt).

Schedule

• Flexible schedule with required evenings, weekends, and holidays as needed.
• Approximately 50% travel, including site‑to‑site travel on short notice and occasional regional or international trips.

Location: On‑site.