Field Training Officer

Location & Reporting

Primary Location: Mount Pleasant, WI. Reports To: Field Training Manager.

Pay

$32.00 per hour.

Schedule

Monday – Friday with some nights, weekends, and overtime as needed.

About Our Team

We are a dynamic, dedicated team that provides management and support for a global guarding services account that spans across 30+ countries. Our client is an industry‑leading datacenter organization, and we pride ourselves on delivering best‑in‑class solutions through our teams made up of Security Operations, Shared Services, Threat and Incident Management, Environmental Health and Safety, and Human Resources. We offer more than just a job; we offer the chance to be part of a collaborative and supportive team where your contributions are valued and your growth matters.

About the Role

The Field Training Officer (FTO) serves as the principal training resource for a datacenter campus or metro location. In addition to providing training, job functions may include problem resolution, service enhancement, and process improvement as it pertains to safety and training. The FTO reports directly to the Field Training Manager and works closely with other sites, regional, and headquarters leadership. This position has no direct reports but collaborates with campus leadership to assess employee, site, and campus needs.

What You Can Expect

• Support and serve as the primary point of contact for onboarding and sustainment training.
• Train and certify new security personnel, requesting assistance from Administrative Officers (AOs) with on‑the‑job tasks as needed.
• Perform ongoing training and evaluation for security personnel to maintain a high security standard for all officers.
• Track completion of various training (production, sustainment, new site starts, and other performance‑related gaps) for all security personnel.
• Prioritize safety awareness among the campus team and champion safety initiatives developed at the global and regional program level.
• Coordinate with local leadership and the training team to develop site plans and roll out trainings.
• Recommend onboarding and training schedules in accordance with security staff needs to the Field Training Manager, branch, site, and campus security managers.
• Conduct recurring training audits and submit critical, confidential information to campus site leadership.
• Maintain required training and safety documentation, ensuring accuracy per established policies and procedures, and provide feedback on competence, compliance, and morale to campus leadership.
• Identify security shortfalls, suggest improvements to the security program, and evaluate and escalate potential safety issues to site security leadership.

Requirements

• 18 years of age or older.
• High School Diploma or GED required.
• Above‑average computer/technology skills.
• Excellent customer service and team leadership skills.
• Ability to work independently.
• Ability to remain calm and professional during stressful situations.
• Great attention to detail.
• Willingness to participate in pre‑employment screening (drug screen and background investigation).
• Comprehensive training or compliance experience preferred.
• Previous security, military, or law‑enforcement experience preferred.
• Associate’s degree and 2+ years of experience in the security industry and/or business management, 2 years of training experience, or an equivalent combination of education and experience.
• Experience in data centers and training development preferred.
• Strong proficiency in Microsoft Office Suite, PowerPoint, Word, SharePoint, and Excel.
• Reliable communication and transportation.
• Legal right to work in the job location.
• Valid driver’s license.
• Valid passport or ability to obtain one immediately.
• Ability to travel (international or domestic) up to 50% of the time, occasionally with limited notice, and work evenings or weekends as required.

Perks & Benefits

• Medical, Dental, Vision & 401(k) options.
• Life, AD&D, & Disability insurance.
• Virtual medical appointments with telemedicine.
• Paid time off, free uniforms, paid training, and paid weekly.
• Employee Assistance Program.
• DailyPay access program.
• Discounts on childcare, pet care, vehicles, cell phones, travel, and more.