Field Training Coordinator

Responsibilities

• Coordinate scheduling, logistics, and communication for onboarding, certifications, menu rollouts and development training sessions.
• Conduct in-person and web-based training programs, seminars and curriculums to develop both operations skills and soft skills of restaurant leaders and above restaurant leaders.
• Track training completion, compliance, and follow-up actions across 128 restaurants.
• Assist with Certified Training Restaurant assessments by organizing documentation, scheduling visits, and maintaining records.
• Support Certified Training Restaurant leaders with trainer development, meeting agendas, and communication.
• Organize MIT onboarding logistics, training schedules, and communication between Field Training, HR, and Operations.
• Track MIT progress, certification status, and required follow-up.
• Support AU content updates, module reviews, and troubleshooting for restaurant teams.
• Run AU reports, distribute completion summaries, and flag compliance gaps.
• Care for NRO training logistics including trainer scheduling, travel, materials, and communication.
• Support NRO Training Team Leaders with documentation, SOP updates, and readiness checklists.
• Maintain training materials, SOPs, manuals, and digital assets; ensure version control and distribution.
• Assist in developing or formatting training tools, worksheets, and job aids.
• Serve as a communication hub between Field Training, restaurant leadership, and Support Center teams.
• Prepare meeting notes, summaries, and follow-up documentation for training calls and workshops.
• Compile training metrics, CTR performance data, MIT progress reports, and NRO readiness dashboards.
• Identify trends and opportunities for improvement.

Requirements

• 1–2 years of restaurant or hospitality experience.
• 1–3 years of administrative, training coordination, or HR support experience.
• Strong written and verbal communication skills.
• High attention to detail and strong organizational skills.
• Ability to manage multiple priorities and meet deadlines.
• Intermediate proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Experience with LMS platforms or web-based training tools (Teams, WebEx, Adobe Connect).
• Experience supporting training programs in a multi-unit restaurant environment.
• Experience coordinating travel, logistics, or project timelines.
• Bilingual English/Spanish helpful but not required.
• Ability to travel to support training events, CTR visits, and NROs.