Field Technician, Transport

About the role

This position provides coin & cash handling and transportation responsibilities which involves using a specially designed hand truck to pull/push coin bins weighing up to 600lbs from the kiosk to the vehicle and deliver them to a designated location.

Responsibilities

• Perform scheduled preventative maintenance including cleaning (inside & out), wiping down the kiosks, removing debris, changing paper, etc.
• Electromechanical troubleshooting, calibration, repair and maintenance.
• Test all components of the kiosk including connectivity, software and electromechanical functionality to ensure all components of the kiosk are properly functioning.
• Perform repairs including replacing worn parts using small tools and diagnostic utility.
• Manage and prioritize field change orders to ensure completion deadlines are achieved.
• Receive and prioritize kiosk pages to effectively manage work into timely and efficient route plan.
• Manage parts orders and inventory.
• Manage controlled parts by keeping asset logger up-to-date and ensure timely installation.
• Receive, prioritize and schedule CSC service calls into daily planning and log completion.
• Receive, prioritize and schedule Loss Prevention dispatches/investigations and report findings.
• Interface effectively with various teammates throughout the company to resolve customer problems and situations.

Requirements

• High school diploma, GED or equivalent with 2+ years of experience in troubleshooting and repair of computer, electronic and electromechanical devices OR Associate Degree in electronics or similar concentration required.
• Basic background knowledge in computer hardware and software as well as basic knowledge of computer-controlled equipment.
• Previous experience in handling a position of responsibility with limited direct supervision or demonstrated ability to work independently in a position of responsibility.
• 1+ year of field experience preferred.

Qualifications

• Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems required.
• Excellent interpersonal skills focused on customer and team success.
• Strong written and verbal communication skills with the ability to interact with various levels inside and outside of our organization.
• Accountable for providing support to customers that meet standards of superior quality service and professionalism at all times.
• Demonstrate good judgment in time management, route planning, efficiency and expense control.
• Timely completion of administrative duties such as logging service calls, completion of expense reports and time sheets.

Skills

• Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems required.
• Excellent interpersonal skills focused on customer and team success.
• Strong written and verbal communication skills with the ability to interact with various levels inside and outside of our organization.

Benefits

• Health & Wellness Coverage: Three outstanding medical plans to choose from, along with dental and vision insurance, Short-Term and Long-Term Disability Insurance, and Life Insurance.
• Retail Savings: Traditional and Roth 401(k) plans with a company match that immediately vests.
• Paid Time-Off (PTO): PTO accruals begin at 18 days per year, plus 7 company holidays and 5 floating holidays.
• Other Perks and Benefits: A generous Corporate Matched Giving plan and an Employee Assistance Program.

Pay

The typical starting pay range for this position is between $21.94-$25.51 per hour. Coinstar utilizes geographically based pay ranges, within the United States, which allows us to pay competitively and consistently based on location. Within the range for the applicable geographic area, individual pay is determined by several factors, including job-related skills, experience, and relevant education or training.