Field Technician Support Analyst - Hiring Immediately

Description Responsible for check in/check out of field technicians Provide detailed technical orientation for all field service events 72 hours prior to the eventDocument all onsite activities based on project scope including scheduling, confirmation of time and work performed, delays incurred, open issues and additional expensesProactively provide alerts and escalations to Project Manager regarding technician skill sets, payment inconsistencies and budget issues Provide an accurate, detailed assessment of technician upon event completionParticipate in Technician Review MeetingsProvide logistical support when required, including package tracking, missing item resolution, site access issues and availability of Customer Technical SupportCommunicate with field technicians and customer stores to ensure equipment has arrived and confirm technician visitResponsible for gathering and posting technician deliverablesEscalate calls to Level II as appropriate Position requires rotational On Call weekend support Requirements Associate degree in computer sciences, IT, or related field or equivalent work experience 2-3 years of technical or customer service supportProven success supporting internal and external customersStrong attention to detail Strong written and verbal communication skillsExcellent organization and time management skillsProfessional, high-integrity, reliable, organized, driven and results-orientedProficient MS Office skills (Word, Excel, and Outlook)