Field Technician (Renewables)

Field Technician Position

The Field Technician Position at SunStrong Management is responsible for maintaining and servicing a distributed fleet of residential solar systems across 30+ states and several U.S. territories. This role involves evaluating systems, diagnosing and repairing solar and storage systems, providing training to service staff, and managing customer service tasks.

• Evaluates systems accurately for maintenance, warranty repairs, design, and other purposes
• Diagnoses and repairs solar and storage systems and electrical components
• Trains service staff on system operation
• Completes quality assurance inspections and documents corrective actions
• Sends service reports immediately after work order completion
• Identifies and resolves technical design problems
• Maintains compliance with SunStrong Management Safety policies and procedures

Customer Service and Dealer Relationships

• Trains customers on service process, system usage, system operation, performance, and maintenance
• Manages and resolves customer maintenance, service tasks and issues in a timely manner
• Documents progress and other key communications to customers and relevant SunStrong Management employees
• Develops positive and professional relationships with dealers, service-only providers, and channel partners

Minimum Requirements

• High School Diploma (or GED)
• 1+ years’ electrical experience
• Current, valid Driver’s license with acceptable Motor Vehicle Report
• Proficient in speaking, reading and writing English
• Working knowledge of the National Electric Code (NEC)

Preferred Qualifications

• OSHA 30 Certified
• Formal apprenticeship and/or vocational training experience
• 1+ years’ experience in the solar electric industry
• 3+ years’ electrical experience
• Bilingual, English and Spanish

Additional Knowledge, Skills And Abilities

• Proficiency using Microsoft Office
• Organized and maintains a professional appearance
• Strong verbal and written communication skills
• Reads and interprets blueprints, schematics, and wiring diagrams

Physical Requirements

• Long hours spent outside of residential rooftops, driving to customer residencies, some ground and rooftop work
• Variety of weather conditions including cold and snowy, hot and humid, and everything in between; must be comfortable working in different environments
• Able to lift and carry up to 50 pounds; assistance may be provided for oversized items
• Able to sit, stand, walk, and drive for up to 8 hours at a time
• Work postures include reaching, kneeling, pushing, pulling, squatting, crawling, bending, twisting, climbing, and handling objects above/below the shoulders

Benefits

• Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match
• Competitive compensation
• Company vehicle provided
• Paid time off
• Cell phone allowance