Field Service Technician (Energy)

About the role

EPG Field Service Technician is responsible for the diagnosis, repair, reconditioning, overhaul and maintenance of customer and company engines and power generation equipment and components.

Responsibilities

• Install, maintain, and troubleshoot engine and electrical related system transfer switches and switchgear.
• Remove, disassemble, assemble, and install components and parts.
• Interpret technical drawings, schematics, and wiring diagrams.
• Diagnose problems and causes of failure through logical troubleshooting steps.
• Determine re‑usability of parts in accordance with published Caterpillar guidelines.
• Order replacement parts, ensuring correctness and completeness at the time of order.
• Clean, repair, recondition, and maintain equipment and components.
• Test, measure, and adjust engine and machine systems and components.
• Prepare, inspect, and operate machines prior to delivery.
• Stay up to date with developments in tooling, technologies, and systems.
• Prepare inspection and appraisal reports.
• Prepare accurate and complete service reports in a timely manner.
• Maintain a professional and proper personal appearance.
• Work after hours when needed to meet customer needs.
• Prepare parts requisitions, time cards, part returns, and other required forms.
• Maintain the service truck and equipment carried on it.

Requirements

• High school diploma or GED equivalent.
• Preference for candidates with five years of electrical power generation/electronics experience, including a minimum of three years on CAT diesel and natural gas engines or comparable equipment, up to 480 volts.
• Familiarity with CAT diagnostics software (SIS) or comparable systems is preferred.
• Valid driver’s license and a safe driving record.
• Strong problem‑solving skills, detail‑oriented with a high level of accuracy.
• Ability to handle problems with a few concrete variables in standardized situations.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Ability to work in the field without supervision in a dynamic, fast‑paced service environment.
• Maintain a tool inventory sufficient to perform assigned tasks.

Benefits

• Competitive pay.
• Medical, dental, and vision insurance.
• 401(k) with profit sharing.
• Generous paid time off and paid holidays.
• Uniforms and related apparel.
• World‑class CAT training and development opportunities.
• Friendly and supportive work environment.
• Continuous exposure to new technologies and learning.
• Opportunities for advancement.

Working Conditions

• Primarily outdoors in heat, cold, wet/humid, or dry/arid conditions.
• Required use of personal protective equipment to prevent injury or exposure to hazardous materials.
• Physical tasks include standing, stooping, squatting, pushing, pulling, twisting, turning, and lifting varied weights.
• Use of a broad variety of tools and machines for maintenance, troubleshooting, and repair.
• Extended forward and overhead arm positions while performing mechanical operations.
• Requirement to see, read, and write to complete job responsibilities.
• Use of computers and other technology to complete job responsibilities.