Field Technician (Orlando/Jacksonville, US)

About the role

The Field Technician provides regional, on-site support for Flash customers within an assigned territory. This role plays a critical, customer-facing part in delivering FlashParking solutions in the field.

Responsibilities

• Manage installations with guidance of the Project Manager - leveraging internal and partner relationships to fully understand the scope and nature of each assigned project as per the project manager.
• Commission and test all aspects and functionality of Flash equipment after installation.
• Service, troubleshoot, and resolve issues.
• Exhibit strong professional business ethics, including: building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem-solving while demonstrating FlashParking’s core values.
• Ensure all hardware, systems, and equipment are tested and working properly before leaving clients' locations.
• Be familiar with various gate manufacturers and model/types in order to successfully program multiple variations per project nature and scope.

Requirements

• General knowledge of LAN/WAN networks and associated components.
• General experience with low and high voltage wiring or commercial electrical knowledge.
• Experience with troubleshooting methodologies & quality testing.
• Parking experience.
• Ability to understand Flash Parking software solutions, capabilities, and installations, including a solid understanding of FlashParking hardware and associated troubleshooting techniques.
• Ability to quickly learn and understand new hardware/electronic components.
• Ability to work autonomously in an uncontrolled environment (parking garage).
• General experience with low and high voltage wiring or commercial electrical knowledge.
• Experience communicating with colleagues and customers in a technical support environment.
• Comfortable using hand tools and a multimeter.
• Ability to use a personal computer and proficiency with other Microsoft Office applications.

Qualifications

• PARCS experience.
• Access Control/CCTV experience.
• CompTIA A+ certification a plus.
• Network+ certification preferred.
• Experience installing local networks and working with relays.
• Strong written and verbal communication skills; Documentation skills.
• An “I’ve got this” attitude.
• Ability to read, write, speak and understand the English language in a business environment.
• A valid U.S. Driver’s License.
• Bachelor’s Degree, Associate's Degree or a Technical School Certification in a related field (or equivalent education, plus customer support, project coordination, or account management experience) is preferred.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and flexible work environment.
• Opportunities for professional growth and development.
• Achievable annual performance incentive.
• Stock options.

Pay

$33.50 - $40.00/hr