Field Technician (M/F/D)*

About the role

The Field Service Technician is a critical member of the TGW Lifetime Services (LTS) team, responsible for supporting an existing customer base through the installation, maintenance, troubleshooting, and repair of material handling systems. This is a travel-based role that focuses on maximizing equipment uptime and customer satisfaction by delivering high-quality technical service across conveyor systems, shuttles, cranes, AS/RS, and related equipment.

Responsibilities

• Perform on-site installation, maintenance, troubleshooting, and repair of material handling equipment, ensuring optimal system performance and uptime.
• Evaluate customer equipment conditions, including preventive maintenance practices, spare parts inventory, and operator competency; provide recommendations for improvements and additional services.
• Document all service activities in detailed reports, including issue identification, root cause analysis, and corrective actions; escalate barriers to resolution as needed.
• Provide remote and on-site technical support through hotline services, including troubleshooting via phone, VPN, or emergency site visits.
• Deliver training to customers and colleagues, both formally and informally, to enhance equipment knowledge, operational effectiveness, and best practices.
• Conduct service work in a cost-conscious manner while maintaining high standards of quality and customer service.

Requirements

• Bachelor’s degree or technical degree in Electrical, Electronic, or Controls Engineering, or equivalent combination of education and hands-on experience.
• 3–5 years of electro-mechanical troubleshooting and repair experience, preferably with material handling systems (conveyors, AS/RS, etc.).
• Ability and willingness to travel 80-100%, often with short notice.
• Proficiency in troubleshooting electro-mechanical systems.
• Familiarity with PLC programming platforms (Allen-Bradley, Siemens, Rockwell, Beckhoff).
• Strong communication skills with the ability to build customer confidence and explain technical concepts clearly.

Qualifications

None specified.

Skills

• Electrical, Electronic, or Controls Engineering
• Material Handling Systems (conveyors, AS/RS, etc.)
• PLC Programming Platforms (Allen-Bradley, Siemens, Rockwell, Beckhoff)
• Technical Troubleshooting
• Remote and On-Site Technical Support
• Customer Training
• Cost Consciousness
• Quality and Customer Service Standards

Benefits

• Full medical, dental, and vision benefits
• 401K with company match
• Tuition reimbursement
• Competitive pay with PTO package offerings
• Safety shoe, protective eyewear, and fitness reimbursement

Pay

Not specified.

Schedule

Travel-based role with frequent travel required.